Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cátia Santos

Cátia Santos

Barmaid
Sao Joao Da Madeira

Summary

Dynamic barmaid with extensive experience at Turncable, recognized for enhancing customer satisfaction through exceptional service and efficient multitasking. Proven ability in maintaining stock and ensuring cleanliness, while adeptly handling complaints. Strong communication skills and a professional attitude contribute to a positive team environment and memorable guest experiences.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Barmaid

Turncable
05.2025 - 10.2025
  • Stored food and garnishes hygienically and at correct temperature to maintain food safety.
  • Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
  • Enhanced customer experience by providing friendly and attentive service during busy shifts.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.

Barmaid

Cineplace
08.2024 - 05.2025
  • Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
  • Maximized efficiency during high-traffic periods by multitasking effectively without sacrificing quality or service standards.
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.

Order Picker

Fluke
01.2023 - 06.2023
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.

Order Picker

Rhenus Logistics
03.2022 - 11.2022
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Excellent communication skills, both verbal and written.
  • Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Cook

Vitaminas
06.2021 - 02.2022
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Barmaid

Tabuas, Aroeira
01.2020 - 12.2020
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Prepared hot coffee and tea according to customer requests.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Stored food and garnishes hygienically and at correct temperature to maintain food safety.
  • Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.

Cook

Wook to Walk
08.2019 - 01.2020
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Streamlined kitchen operations with effective communication and collaboration among team members.

Cook

Street Food
05.2017 - 09.2019
  • Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained food safety and sanitation standards.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Barmaid

Deja’vu Bar
10.2018 - 04.2019
  • Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
  • Displayed thorough knowledge of drink recipes, efficiently preparing cocktails and mixed drinks for patrons.
  • Verified identification before serving customers to comply with state law.
  • Assisted in boosting tips earned by delivering exceptional customer service experiences.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

No Degree - Seamstress / Dressmaker

Modatex
Porto
07-2024

High School Diploma -

Conservatories De Musica Da Jobra
Aveiro, Portugal
07-2018

Skills

Product presentation

Bar equipment operation

Handling complaints

Maintaining stock

Excellent customer service

Order accuracy

Cleanliness and sanitation

Menu memorization

Efficient multitasking

Responsible alcohol service

Table setting and bussing

Teamwork

Fast learner

Friendly and outgoing

Customer service

Food preparation

Problem-solving

Customer relationship building

Professional attitude

Excellent communication

Timeline

Barmaid

Turncable
05.2025 - 10.2025

Barmaid

Cineplace
08.2024 - 05.2025

Order Picker

Fluke
01.2023 - 06.2023

Order Picker

Rhenus Logistics
03.2022 - 11.2022

Cook

Vitaminas
06.2021 - 02.2022

Barmaid

Tabuas, Aroeira
01.2020 - 12.2020

Cook

Wook to Walk
08.2019 - 01.2020

Barmaid

Deja’vu Bar
10.2018 - 04.2019

Cook

Street Food
05.2017 - 09.2019

No Degree - Seamstress / Dressmaker

Modatex

High School Diploma -

Conservatories De Musica Da Jobra

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