Cátia Daniela Cidade Coelho
west swindon
Summary
Experienced Assistant Manager Excellent at juggling multiple tasks, working under pressure. Also experience includes deploy staff, deal with big amount of money, close and open the shop and make weekly and monthly stock order`s. I`m professional with strong leadership when needed. Skills Good Communicator, very good at organisation, very good in working fast
Overview
14
14
years of professional experience
Work History
Cashier supervisor
Continente Bom Dia, Portuga SONAE
01.2022
- Define performance objectives and deadlines, always observing the plans and vision of the company, and communicate them to subordinates
- Organize workflow and ensure employees understand their designated duties or tasks
- Monitor employee productivity and provide constructive feedback and advice
- Receive complaints and resolve issues, keep time and personnel records
- Transmit senior management information to employees and vice versa
- Prepare and submit performance reports
- Define rewards and promotions based on performance, hire and train new employees
- Ensure that policies and procedures, both legal and company, are respected and, if necessary, apply disciplinary action
Cleaner
Asda West
Swindon
01.2011 - 05.2021
- General cleaning around shop floor before, shop was open to customers
Barista, Muffin Break West
Swindon
01.2017 - 01.2019
- Prepare coffee as standard, prepare daily fresh sandwich, stock rotation, key holder
Retail Assistant
Cash Generator West
Swindon
01.2017 - 01.2017
- Negotiate deals with electronics, perform all the cleaning to those new electronics, reset all the system’s, clean the shop end of they day, take daily calls
Barista Maestro/Assistant Manager
Costa Coffee West
Swindon
01.2014 - 01.2016
- Ensuring company policies are followed, optimizing profits by controlling costs, hiring training and developing new employees, resolving customer issues to their overall satisfaction, maintaining an overall management style that follows company best practices, providing leadership and direction to all employees, ensuring product quality and availability, working closely with the store manager to lead staff, overseeing retail inventory, organizing employee schedule, ensuring that health, safety, and security rules are followed, taking disciplinary action when necessary, ensuring a consistent standard of customer service, motivating employees and ensuring a focus on the mission, maintaining merchandise and a visual plan, maintaining stores to standards, including stocking and cleaning, completing tasks assigned by the general manager accurately and efficiently.
Education
J Associates ltd/Janet’s quality -
The Wiltshire School of Beauty a Holistic Therapy
Advanced diploma - office administration
Janets
Online2015
GCSE -
António Ferreira Gomes
Portugal2005
Skills
- Effective Working Relationships
- Handling Complaints and Inquiries
- Staff Training
- Payment Processing
- Good communicator
Languages
Portuguese
Native language
English
Beginner
A1
Timeline
Cashier supervisor
Continente Bom Dia, Portuga SONAE
01.2022
Barista, Muffin Break West
01.2017 - 01.2019
Retail Assistant
Cash Generator West
01.2017 - 01.2017
Barista Maestro/Assistant Manager
Costa Coffee West
01.2014 - 01.2016
Cleaner
Asda West
01.2011 - 05.2021
J Associates ltd/Janet’s quality -
The Wiltshire School of Beauty a Holistic Therapy
Advanced diploma - office administration
Janets
GCSE -
António Ferreira Gomes
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