Dalila Delgado
Lisbon, Portugal
Summary
- Successful Customer Service Assistant with 7 years of experience in consular affairs, addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues successfully. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Costumer Service Assistant
Brazilian General Consulate in Lisbon
02.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Specialist in Passport renewal application processing and various Notary Act Services, such as Nationality Certificates, Birth Certificates, Marriage Certificates, Death Certificates, powers of attorney and revocation of powers of attorney.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed customer service improvement initiatives to decrease customer wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responsible for the assembly and organization of various polling stations in the Brazilian 2018 Presidential Elections.
Receptionist
Fitness Park Saldanha
01.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Costumer Service
Unicâmbio - Currency Exchange
12.2014 - 07.2015
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
International Relations - Politics And International Relations
Universidade Autónoma De Lisboa
Lisboa, Portugal07.2014
Skills
- Calm and Professional Under Pressure
- Senior Leadership Support
- Understanding Customer Needs
- Policy and Procedure Adherence
- Quality Assurance Controls
- Conflict Mediation
- Active Listening
- Critical Thinking
- Recordkeeping Compliance and Money Handling Abilities
- Computer Proficiency (Google Sheets, Microsoft Office Word-Excel-Powerpoint, Zoom and Social Media)
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
French
Intermediate
B1
Timeline
Receptionist
Fitness Park Saldanha
01.2019 - 06.2020
Costumer Service Assistant
Brazilian General Consulate in Lisbon
02.2016 - Current
Costumer Service
Unicâmbio - Currency Exchange
12.2014 - 07.2015
International Relations - Politics And International Relations
Universidade Autónoma De Lisboa
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