Daniel Correia
Summary
Professional with experience in administrative management and logistics operations, with expertise in process organization, invoicing, and customer support. Proven ability in task optimization, teamwork collaboration, and documentation maintenance, with a focus on operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Administrative Operator
Mercadona
01.2024 - 02.2025
- Recorded orders, processed invoices, and ensured compliance of records.
- Monitored stock, organized the warehouse, and ensured product restocking.
- Managed supplier orders, resolved discrepancies, and ensured delivery deadlines.
- Maintained organized documentation and updated processes.
Administrative and Support Assistant
Sword Health
12.2022 - 12.2023
- Updated and organized internal documents in line with administrative procedures.
- Provided customer support via phone, email, and chat.
- Developed Excel tools to automate tasks and improve efficiency.
- Registered and monitored service requests, ensuring information accuracy.
- Offered technical support to users, ensuring compliance with internal procedures.
Customer Support
Indie Campers
07.2021 - 07.2022
- Customer support via phone, email, and chat.
- Sales of travel packages and extras.
- Travel assistance.
- Experience with Zendesk and Talkdesk.
Customer Service and Sales Intern
Lisbon City Hall & Lisbon Tourism Office
11.2018 - 01.2019
Customer Service and Sales Intern
Barreiro City Hall, Tourism Office, and Moinho de Maré Pequeno
08.2019 - 11.2019
Education
Bachelor's Degree - Tourism Management
Universidade Lusófona
08.2025
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Outlook
- Advanced Excel
- Google Sheets
- Cloud storage: Dropbox
- Google Drive
- ICloud
- OneDrive
- Social Media (content sharing and publishing)
- Customer service platforms: Zendesk
- Talkdesk
Contacts
+351 961420442, daniel.arlindo.correia@hotmail.com, Daniel Correia
Languages
Portuguese
English
Spanish
Internships And Other Experiences
- Customer Service and Sales Intern, Tourism Offices - Lisbon City Hall & Lisbon Tourism Office, 11/01/18, 01/31/19
- Customer Service and Sales Intern, Barreiro City Hall, Tourism Office, and Moinho de Maré Pequeno, 08/01/19, 11/30/19
- Illusionist, The Bar, 08/01/18, Magic performances, Entertainment
- DJ (Side Stage), Barreiro Municipal Festival, 06/01/18, DJ on the secondary stage of the Barreiro municipal festival
- Illusionist, NOS ALIVE, 06/01/17, Magic performances, Entertainment, Promotion of catering packages, Sales and customer service
- Youth Travel Organizer, Megafinalistas, 06/01/16, Organization and promotion of travel packages for youth, Monitoring and tour guidance, Direct sales to customers
Timeline
Administrative Operator
Mercadona
01.2024 - 02.2025
Administrative and Support Assistant
Sword Health
12.2022 - 12.2023
Customer Support
Indie Campers
07.2021 - 07.2022
Customer Service and Sales Intern
Barreiro City Hall, Tourism Office, and Moinho de Maré Pequeno
08.2019 - 11.2019
Customer Service and Sales Intern
Lisbon City Hall & Lisbon Tourism Office
11.2018 - 01.2019
Bachelor's Degree - Tourism Management
Universidade Lusófona
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