Daniel Duarte
Funchal
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
IT Support Engineer
Edge Technology
12.2020 - 02.2023
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
Recruitment Consultant
Crewlink
06.2021 - Current
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
- Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
Freelance Help Desk Tech
Omdata
01.2017 - 11.2019
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed data backups and disaster recovery operations
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Administrative Coordinator
Ballymore
03.2014 - 11.2019
- Digitalised records from our filling system cutting down by 60% the use of paper
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Assisted with the implementation of new app B Life which automated 90% of the services and improved communication between employees and customers.
- Assisted with Facilities with reporting faults within the estate to relevant contractors and follow up.
Income Auditor
Park Plaza Hotels
03.2013 - 03.2014
- Prepared working papers, reports and supporting documentation for audit findings.
- Resolved various escalated billing charges.
- Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
- Processed refunds for customers
- Assisted with month-end closing processes and verified journal entries.
- Successfully reduced the number of chargeback cases lost by responding immediately to them with the required information
- Assisted accounts payable with processing payments to suppliers
Receptionist
Park Plaza Hotels London
06.2008 - 03.2013
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Supervised team of 10 to 20 and helped to resolve issues arising during shifts when working as the acting night manager .
- Trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service on Trip Advisor
Education
High School Diploma -
Liceu Jaime Moniz
Portugal,Funchal 02.2003 - 06.2003
Skills
Policy and procedure adherence
Certification
Logistics, Quality Management and Health & Safety
Timeline
Fortinet Network Security Expert Level 1,2,3
05-2023
Cisco CCNA
02-2023
Recruitment Consultant
Crewlink
06.2021 - Current
IT Support Engineer
Edge Technology
12.2020 - 02.2023
Google IT Support Professional Certificate
08-2018
Freelance Help Desk Tech
Omdata
01.2017 - 11.2019
Administrative Coordinator
Ballymore
03.2014 - 11.2019
Income Auditor
Park Plaza Hotels
03.2013 - 03.2014
Receptionist
Park Plaza Hotels London
06.2008 - 03.2013
Hotel Management Diploma
08-2007
Logistics, Quality Management and Health & Safety
09-2006
High School Diploma -
Liceu Jaime Moniz
02.2003 - 06.2003
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