Summary
Overview
Work History
Education
Skills
Websites
Organisational & managerial skills
Digitalskills
Personal Information
Sex
Languages
Software
Interests
Timeline
Generic
Daniel Fernandes

Daniel Fernandes

Hospitality Professional
Lisbon

Summary

Driven hospitality professional with over 10 years of experience. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Rooms division director

Martinhal Lisbon Oriente / Martinhal Residences (Portugal)
1 2024 - Current
  • Currently responsable for front office, housekeeping and kids & leisure

Front Office Manager

Opening of Martinhal Lisbon Oriente / Martinhal Residences (Portugal)
11.2022 - 01.2024
  • Responsable for front office and kids & leisure

Front Office Manager

Martinhal Family Resort & Hotel, Sagres (Portugal)
03.2017 - 11.2022

Assistant Front Office Manager

Martinhal Family Resort & Hotel, Sagres (Portugal)
11.2016 - 3 2017

Night Auditor

Martinhal Family Resort & Hotel, Sagres (Portugal)
01.2015 - 01.2016

Receptionist

Martinhal Family Resort & Hotel, Sagres (Portugal)
03.2012 - 01.2015

Trainee at Meliá Braga Hotel & SPA

Meliá Braga Hotel & SPA, Braga (Portugal)
06.2012 - 08.2012

Education

EQF Level 5, Hotel Management -

School of Tourism And Hospitality
Coimbra, Portugal
01.2010 - 01.2012

Skills

Guest satisfaction

Front office operations

Training and mentoring

Brand standards adherence

Reservation Systems

Property Management Software

Housekeeping

Office Administration

Complaint Handling

Teamwork and Collaboration

Computer Skills

Organisational & managerial skills

As a committed professional with an extend experience in front office operations at Hotel Martinhal, I have refined my organizational and managerial skills through various roles that have empowered me to lead teams effectively and enhance operational efficiency. A significant highlight of my career was my involvement in the opening of Martinhal Residences, which strengthened my leadership abilities and taught me the importance of resilience. This project allowed me to elevate my organizational skills, as I successfully built both the Front Office and Kids & Leisure departments from the ground up.

Digitalskills

Protel PMS, Wellsys, MS Office, and Revinate are some of the digital skills I have acquired over the years.



Personal Information

  • Date of Birth: 10/18/1990
  • Nationality: Portuguese

Sex

Male

Languages

Portuguese
Native language
English
Proficient
C2

Software

Protel PMS

Wellsys

Revinate

Excell

Interests

Real Estate

Cycling

Football

Timeline

Front Office Manager

Opening of Martinhal Lisbon Oriente / Martinhal Residences (Portugal)
11.2022 - 01.2024

Front Office Manager

Martinhal Family Resort & Hotel, Sagres (Portugal)
03.2017 - 11.2022

Assistant Front Office Manager

Martinhal Family Resort & Hotel, Sagres (Portugal)
11.2016 - 3 2017

Night Auditor

Martinhal Family Resort & Hotel, Sagres (Portugal)
01.2015 - 01.2016

Trainee at Meliá Braga Hotel & SPA

Meliá Braga Hotel & SPA, Braga (Portugal)
06.2012 - 08.2012

Receptionist

Martinhal Family Resort & Hotel, Sagres (Portugal)
03.2012 - 01.2015

EQF Level 5, Hotel Management -

School of Tourism And Hospitality
01.2010 - 01.2012

Rooms division director

Martinhal Lisbon Oriente / Martinhal Residences (Portugal)
1 2024 - Current
Daniel FernandesHospitality Professional