Driven hospitality professional with over 10 years of experience. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Guest satisfaction
Front office operations
Training and mentoring
Brand standards adherence
Reservation Systems
Property Management Software
Housekeeping
Office Administration
Complaint Handling
Teamwork and Collaboration
Computer Skills
As a committed professional with an extend experience in front office operations at Hotel Martinhal, I have refined my organizational and managerial skills through various roles that have empowered me to lead teams effectively and enhance operational efficiency. A significant highlight of my career was my involvement in the opening of Martinhal Residences, which strengthened my leadership abilities and taught me the importance of resilience. This project allowed me to elevate my organizational skills, as I successfully built both the Front Office and Kids & Leisure departments from the ground up.
Protel PMS, Wellsys, MS Office, and Revinate are some of the digital skills I have acquired over the years.
Protel PMS
Wellsys
Revinate
Excell
Real Estate
Cycling
Football