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Associate Principal Engineer

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IT Support Specialist with expertise in help desk operations, cloud computing (Azure, VMware, Cisco), and system administration across Windows and Linux environments. Skilled in data analysis, automation, and visualization (Power BI, Excel, Tableau) with a strong foundation in IT security, Active Directory, and troubleshooting. Experienced in customer service, sales, and people management through both technical support and hospitality leadership, with a proven ability to optimize operations, train teams, and deliver exceptional client experiences

Demonstrated responsibility and proactivity by contributing to process improvements through individual initiatives, resulting in positive feedback from colleagues and enhanced team efficiency.
Developed practical skills in dynamic environments, emphasizing quality and safety, which led to internal promotions and strong recommendations in fast-paced settings.
Efficiently resolved daily challenges, saving time and resources for the team (e.g., optimizing workflows to reduce delays by up to 15%).
Received recognition for positive attitude and adaptability, including in international relocation contexts, fostering better collaboration across diverse teams

Goal-oriented professional with experience in settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives. Innovative engineer with background in diverse engineering projects, including design optimization and process improvement. Strong analytical skills, adept at problem-solving and implementing efficient solutions to enhance productivity. Proven ability to lead teams towards achieving project goals within deadlines, significantly improving operational efficiency and reducing costs.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Recently graduated in Electrical and Telecommunications Engineering with a strong interest in automation, control systems, applied electronics, computer networks and technological innovation. Throughout my academic journey, I have participated in practical projects and multidisciplinary competitions that have strengthened both my technical and interpersonal skills, particularly in problem-solving, teamwork, and communication. I am motivated by challenges that require critical thinking, responsibility, and creativity. I am seeking an opportunity to apply my knowledge in real-world environments and to actively contribute to the development of efficient and sustainable technological solutions.

A focused, self-motivated and confident professional who can work with little or no supervision, with communication and interpersonal relationship skills as greatest strengths. Customer-oriented, hardworking and dedicated to meeting set goals with high performance. The combination of these skills acquired through training and experience makes for the capability to function effectively in a fast-paced organization.


Atendente de telemarketing com foco nos resultados, dedicada a oferecer um serviço de qualidade ao cliente. Capaz de manter a calma e o profissionalismo mesmo em momentos de estresse, e reconhecida pelo bom desempenho em ambientes dinâmicos e acelerados.

Profissional com forte empatia no atendimento ao cliente e comunicação eficaz, demonstrando proatividade no auxílio a colegas e clientes. Habilidade em criar experiências positivas para o cliente, promovendo satisfação e fidelização.

Profissional com excelência no atendimento ao cliente, destacando-se pela comunicação eficaz e capacidade de trabalhar em equipe. Demonstrando proatividade e flexibilidade, adapto-me rapidamente a novos produtos e serviços. Sou hábil em lidar com situações críticas e manter autocontrole, garantindo um atendimento gentil e simpático.

Daniela Filipa da Silva Catraia

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Olympia

Hotel Font D’Argent

Domaine le Fancous

Escorpião Bar

Uniklinik

Education

Escola Tecnológica E Profissional Da Zona Do Pinhal

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Escola Tecnológica E Profissional Da Zona Do Pinhal

University Overview

Instituto Vaz Serra

EB2, 3 Padre António Lourenço Farinha

Escola da Freguesia do Carvalhal

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COMPETÊNCIAS PESSOAIS

Certification

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Empregada de Limpeza

Trabalhadora Agrícola

Empregada de Mesa/Balcão

Operadora Fabril

Instituto Vaz Serra

EB2, 3 Padre António Lourenço Farinha

Escola da Freguesia do Carvalhal

Vendedora De Loja

Escola Tecnológica E Profissional Da Zona Do Pinhal

Escola Tecnológica E Profissional Da Zona Do Pinhal

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