Daniela Pereira
Quality Assurance and Technical Account Manager
Lisbon
Summary
DedicAted QuAlity Assurance and Technical Account Manager leveraging 6 years of experience in implementing effective quality control measures, conducting supplier audits, and optimizing processes. With a proven track record of ensuring product quality, safety, and compliance while fostering strong relationships with suppliers in the food distribution industry, optimizing processes to enhance customer satisfaction, technical expertise, and driving business growth.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Quality Assurance and Technical Account Manager
Delifrance - Supplier Of Frozen Bakery Products
Lisbon
01.2022 - Current
- Provide technical expertise and support to clients throughout the product lifecycle, from concept development to commercialization, ensuring product specifications are met and quality standards are maintained
- Conduct product demonstrations, training sessions, and technical presentations for clients to showcase product features, benefits, and applications
- Led cross-functional teams (procurement, operations, product development) to implement process improvements and best practices.
- Analyze data and trends to identify opportunities for process improvement, cost reduction, and risk mitigation, driving efficiencies and enhancing overall performance
- Manage over 50 suppliers and conduct audits and evaluations to assess compliance, performance, and quality of products and services, collaborating to implement corrective actions and drive continuous improvement
- Collaborated with internal teams to develop sales strategies, marketing materials, and promotional campaigns to support product launches and initiatives.
Quality Assurance Food Safety Technician
Equanto SA- Organic Products production and distribution
08.2020 - 08.2021
- Monitored processes to ensure compliance with HACCP and IFS standard.
- Develop and implement quality assurance policies, procedures, and protocols to ensure compliance with regulatory requirements.
- Conduct regular internal and external audits and and evaluations to assess compliance and performance.
- Investigate customer complaints and non-conformances, leading root cause analysis and implementing corrective actions to prevent recurrence
- Provide training and support to staff on quality assurance protocols, food safety practices, and regulatory compliance requirements
- Analyze data and trends to identify opportunities for process improvement, cost reduction, and risk mitigation.
Primary and Secondary School English Teacher
Harpa, Escola Jardim do Monte
01.2015 - 08.2020
- Member of the Pedagogic Council, taking responsibility for ensuring that pedagogical aspects are discussed, information is disseminated, and the programme is planned, taught and assessed collaboratively.
- Planning lessons which adhere to Waldorf curriculum objectives and utilizing a range of teaching methods
Hotel Receptionist
Boiça Hotel
10.2014 - 07.2015
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Assist in planning and organizing community hospitality events, ensuring smooth execution and positive guest experiences.
- Helped manage the hotel’s booking system and updated guest information as needed.
Food Quality Analyst
Italagro
Lisbon
06.2012 - 09.2014
- Conducting microbiological and chemical tests, analyzing raw materials and finished products, and implementing quality control procedures.
- Supporting the Quality Team to achieve results, to meet all team and business objectives.
- Monitored production processes to ensure compliance with HACCP and GMP standards.
- Prepared detailed reports on findings and communicated results to stakeholders, providing recommendations for corrective actions.
Costumer Service- Nespresso
Nespresso
01.2009 - 05.2010
- Conducted product demonstrations and provided detailed information to customers, increasing sales and customer engagement
- Assisted in inventory management, restocking shelves, and maintaining store appearance
Education
Bachelor of Science - Food Sciences And Technology
09.2009 - 01.2011
Advanced Facilitation Training -
01.2014 - 09.2024
Skills
Project Management
Quality contribution to business
Good Manufacturing Practices (GMP)
NPD Management
Communication & negotiation
Technical Account Management
Food Science and Technology
Communication and Presentation
Certification
Cambridge Certificate in Advanced English (CAE)
Timeline
Introduction to Marketing Training - University of British Columbia
02-2024
Quality Assurance and Technical Account Manager - Delifrance - Supplier Of Frozen Bakery Products
01.2022 - Current
Quality Assurance Food Safety Technician - Equanto SA- Organic Products production and distribution
08.2020 - 08.2021
Cambridge Certificate in Advanced English (CAE)
02-2015
Primary and Secondary School English Teacher - Harpa, Escola Jardim do Monte
01.2015 - 08.2020
Hotel Receptionist - Boiça Hotel
10.2014 - 07.2015
English City School - Advanced Facilitation Training,
01.2014 - 09.2024
Food Quality Analyst - Italagro
06.2012 - 09.2014
Escola Superior De Turismo E Tecnologias Do Mar - Campus 4 - Bachelor of Science, Food Sciences And Technology
09.2009 - 01.2011
Costumer Service- Nespresso - Nespresso
01.2009 - 05.2010