Daniella Patiño
Madrid,España
Summary
Dynamic and highly organized Communication and Marketing professional with extensive experience in client relations, logistics, and digital coordination. Proven track record in managing complex schedules and internal communications to improve team efficiency. Bilingual communicator (English/Spanish) with a strong focus on providing exceptional patient/client experiences through proactive scheduling and administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales & Logistics Coordinator
THUNDER SHIP SERVICES
Guayaquil, Ecuador
01.2017 - 01.2025
- Managed logistics and commercial advisory, ensuring precise coordination of services and time-sensitive operations.
- Implemented internal communication strategies that increased team participation and coordination efficiency.
- Handled direct client inquiries, providing detailed information and managing service expectations with high professional standards.
- Kept communications regular with internal and external customers, updating them on matters including timeframes and order status.
- Used excellent listening skills to identify sales opportunities for product or service cross-selling.
- Managed high-volume inbound prospection by emal, promptly addressing customer queries and concerns to maintain service excellence.
Freelance journalist
RADIO DIBLU
Guayaquil, Ecuador
01.2023 - 07.2024
- Marketing Executive and Program Panelist (Freelance).
- Developed and implemented comprehensive marketing strategies to increase brand awareness and market share.
- Used Facebook, Instagram and YouTube to promote products and events.
Assistant Social Media Content Creator
MEDIO DIGITAL "ECUADOR EN DIRECTO" LOS ESPECIALISTAS
Guayaquil
01.2020 - 09.2021
- Content Creation Community Manager on networks such as X, Facebook, and Instagram.
- Collaborated with team members to achieve target results.
Media & Journalism
RADIO PICHINCHA UNIVERSAL
Guayaquil, Ecuador
01.2020 - 07.2020
- Art and video design.
- Social media content manager. Interviews, logistics, and writing.
- Prepared range of written communications, documents and reports.
Community Manager and photographer
COLEGIO DE INGENIEROS COMERCIALES DEL GUAYAS
Guayaquil, Ecuador
01.2016 - 01.2017
- Increased organizational engagement by 30% through strategic content management and active audience interaction.
- Planned and organised strategic campaigns for local businesses.
- Established feedback mechanisms for service users, incorporating their perspectives into service improvements and innovations.
- Managed online communities across various platforms, fostering engagement through daily interaction and content moderation.
- Assisted in marketing efforts, creating content for social media and promotional materials.
- Facilitated post-production processes, selecting best shots for editing and presentation.
Customer Service Representative
MAXICOPIAS
Guayaquil, Ecuador
01.2015 - 10.2015
- Directly managed client requirements and corporate orders, ensuring high levels of satisfaction and repeat business.
- Handled high-volume service requests, demonstrating attention to detail in material preparation and client intake.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Updated customer information in the database, ensuring accuracy and reliability of records.
- Coordinated with marketing department to communicate promotions and offers to customers, driving sales and enhancing satisfaction.
- Gave out information and advice about available [Product or Service] options.
Education
Master - Marketing y Comunicación Digital
IMF SMART EDUCATION
España04-2026
Programa -
EELA INSTITUTE/ UNIVERSIDAD HEMISFERIOS
01-2024
Bachelor of Business Administration - B.A. in Social Communication (Audiovisual & Multimedia)
UNIVERSIDAD POLITECNICA SALESIANA
Guayaquil01-2023
CERTIFICATIONS - Marketing Digital
GOOGLE
01-2022
CERTIFICATIONS - Locución
TRAINING AND CONSULTING SERVICES
Guayaquil01-2022
Master of Science - sports journalism
ESCUELA ERGON
01-2021
CERTIFICATIONS - Community Manager
ESCUELA SM
Guayaquil01-2018
Skills
- Bilingual Relations
- High-Volume Inquiry Handling
- Strategic Appointment Management
- CRM & Database Administration
- Professional Verbal & Written Correspondence
- Conflict Resolution
- Internal Communication Optimization
- Proactive Problem Solving
- Visual Communication
- Productivity Suites: Microsoft Office
- Design & Web: WordPress, Adobe Premiere, Photoshop, Canva, Cap Cut, Google ads, meta ads, tik tok ads
- Social Media Management: Strategy and execution across X, Facebook, and Instagram
- Task collaboration
- Public Relations
Languages
Inglés
Custom Section
- Análisis y Datos: Google Analytics, Seo/Sem (Master en Marketing y Comunicación digital)
- Gestión de RRSS: Estrategia de Contenido, Gestión de Plataformas (X, Facebook, Instagram)
- Diseño y Producción: Adobe Photoshop, Ilustrador, Premier, Edición de Vídeo
- Web/CMS: Wordpress
- Pensamiento Estratégico y proactividad y Creatividad
- Liderazgo y Trabajo en Equipo
Certification
- [Community Manager] certified
- [Google Ads] certified
- [Journalism] certified
- [Customer Service Manager] certified
Interests
- Sports
- Artisanal Gastronomy & Culture
- Content Creation
- Health/Personal Training
- Public Speaking
Timeline
Freelance journalist
RADIO DIBLU
01.2023 - 07.2024
Assistant Social Media Content Creator
MEDIO DIGITAL "ECUADOR EN DIRECTO" LOS ESPECIALISTAS
01.2020 - 09.2021
Media & Journalism
RADIO PICHINCHA UNIVERSAL
01.2020 - 07.2020
Sales & Logistics Coordinator
THUNDER SHIP SERVICES
01.2017 - 01.2025
Community Manager and photographer
COLEGIO DE INGENIEROS COMERCIALES DEL GUAYAS
01.2016 - 01.2017
Customer Service Representative
MAXICOPIAS
01.2015 - 10.2015
Master - Marketing y Comunicación Digital
IMF SMART EDUCATION
Programa -
EELA INSTITUTE/ UNIVERSIDAD HEMISFERIOS
Bachelor of Business Administration - B.A. in Social Communication (Audiovisual & Multimedia)
UNIVERSIDAD POLITECNICA SALESIANA
CERTIFICATIONS - Marketing Digital
GOOGLE
CERTIFICATIONS - Locución
TRAINING AND CONSULTING SERVICES
Master of Science - sports journalism
ESCUELA ERGON
CERTIFICATIONS - Community Manager
ESCUELA SM