Summary
Work History
Education
Skills
Websites
Personal Information
Languages
Work Availability
Software
Interests
Work Preference
Quote
Timeline
AdministrativeAssistant
Daud Peter

Daud Peter

QA Manual tester
Agualva-Cacém, Lisbon, Portugal,11

Summary

Dedicated and detail-oriented QA Engineer with a strong background in manual testing and software quality assurance. Highly skilled in utilizing tools such as Jira for issue tracking and test case management. Proficient in developing and executing test plans, validating software functionality, and ensuring the delivery of high-quality products through rigorous testing methodologies. Started career conducting IT surveys at TechTarget, gathering insights and tailoring IT courses. As an Appointment Setter at CBT Campus, successfully coordinated meetings and emphasized the value of updated IT courses. At Billberry Freights, provided exceptional customer support and facilitated transportation services. Diverse experience has honed skills in problem-solving, critical thinking, and customer service, enabling quick adaptation and efficient performance under pressure.

Work History

QA Manual Tester

Revenue.ai
  • Experienced in working with ira for issue tracking, project management, and bug reporting
  • Proficient in using X-ray for creating, executing, and managing manual test cases and test plans
  • Experienced in creating and executing test cases and test scenarios to validate software functionality
  • Proficient in using Teams and zoom for collaboration with team members and during meetings, sprint reviews, and retrospectives
  • Proficient in using Microsoft Excel for data analysis, test results recording, and reporting
  • Proficient in using Microsoft Word for writing test plans, test cases, and test summary reports
  • Experienced in finding and documenting defects and issues during regression testing, manual testing, smoke testing, exploratory testing, and black box testing.

Survey Agent

TechTarget
  • Conducting IT surveys to gather information and insights from IT managers
  • Designing targeted and specific questions to extract relevant information
  • Tailoring IT courses based on the responses received
  • Providing the best selection of IT courses by understanding the answers and needs of IT managers
  • Observing and analyzing IT managers' responses to identify patterns, trends, and common conditions.

Appointment Setter

CBT Campus
  • Persuading IT managers about the importance of acquiring updated and new IT courses
  • Coordinating with IT managers and IT coaches to identify suitable time slots for a meeting
  • Scheduling a perfect meeting between IT managers and IT coaches
  • Addressing specific needs and requirements of IT managers
  • Emphasizing the value proposition of the updated and new IT courses.

Customer Support

Billberry Freights
  • Assisting customers in finding suitable vehicles, trucks, or equipment for transporting their furniture and shipments
  • Facilitating local and national transportation
  • Providing exceptional customer support
  • Ensuring quality in service delivery
  • Providing a best-in-class customer experience.

Sales Representative

AT&T
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Save the details of the client (Customer) on the CRM so it will be transparent with our team leads
  • Also need to save the data for ourselves on Excel or MS Word
  • Giving them the best service and product according to their need

Sales Representative

Duke Energy
  • Have to make outbound calls B2C
    Asking how much you are paying for your all utilities
  • Checking out what and why they are paying high counting their units
  • Providing them with best prices for utilities and long term plan
  • Providing them the easy way to change the contract for utilities just by sitting at home
  • Managing and collect personal details from the customer
  • Save the details of the client (Customer) on the CRM so it will be transparent with our team leads
  • Also need to save the data for ourselves on Excel or MS Word
  • Giving them the best service and product according to their need

Education

Bachelor in Mass Communication -

Superior University

Intermediate -

GCU (Government College University)

Skills

  • Critical Thinking
  • Problem Solving
  • Creativity
  • Decision Making
  • Time Management
  • Ability to Multitask
  • Adaptability
  • Fast Learner
  • Customer Service
  • Ability to Work in a Team
  • Communication Skills
  • Ability to Work Under Pressure
  • Adobe Photoshop
  • Computer Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • JIRA
  • Black Box Testing
  • CRM
  • Telemarketing
  • Microsoft Access
  • Troubleshooting
  • Attention to Detail
  • Functional Testing

Personal Information

Title: QA Engineer

Languages

Hindi
Native language
English
Proficient
C2
Portuguese
Beginner
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Jira

Oracle

SQL

Excel

X-Ray

Interests

Testing

Customer support

Sales Representative

Editing

Photography

Videography

Work Preference

Work Type

Full TimePart TimeInternshipGig Work

Work Location

RemoteOn-Site

Important To Me

Career advancementFlexible work hoursHealthcare benefits4-day work weekWork from home optionPaid time offWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

QA Manual Tester

Revenue.ai

Survey Agent

TechTarget

Appointment Setter

CBT Campus

Customer Support

Billberry Freights

Sales Representative

AT&T

Sales Representative

Duke Energy

Bachelor in Mass Communication -

Superior University

Intermediate -

GCU (Government College University)

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Daud PeterQA Manual tester