Powerbi
David Costa
Operational Risk Manager
Setubal
Summary
Tenacious Operational Risk Analyst successfully develops and maintains comprehensive processes to identify and reduce operational risk across business units. Collaborates with functional leaders and subject matter experts to drive initiatives that contribute to long-term operational excellence. Analyzes operational policies and procedures to align improvement to performance shortfalls.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Operational Risk Manager
BNP Paribas
Lisbon
01.2023 - Current
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
- Measured performance against process requirements to align improvement to performance shortfalls.
- Planned, performed and implemented Lean and Six Sigma process improvement initiatives to measure and eliminate defects in development and increase efficiency.
- Oversaw and ensured the effective implementation of the control framework within operations, guaranteeing regulatory compliance and minimizing operational risks.
- Trained and mentored junior staff in risk assessment methodologies and control practices, elevating the overall risk management competence within the team.
Cash Processing Officer
BNP Paribas
lisbon
11.2020 - 01.2023
- Verified technical specifications and information details before processing paperwork.
- Processed both manual and digital transactions in line with established policies.
- Calculated premiums and allocated payments to clear outstanding funds and collect fees, penalties and interest due.
- Followed-up on discrepancies to assist business partners in customer inquiry investigations.
- Reviewed exception report to make corrections.
- Produced variety of statements to distribute via fax or mail to external clients.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Compiled and stored physical and electronic records.
Revenue Officer
Sonae Capital
lisbon
11.2017 - 10.2020
- Dove in and understood company's e-commerce and CRM platforms backward and forward.
- Demonstrated leadership by staying abreast of performance results and industry trends.
- Developed and analyzed e-commerce programs and marketing activation and implemented content improvements that drove sales and market share.
- Managed e-commerce initiatives and analysis and created, implemented and updated content and new product set up.
- Resolved issues regarding product availability for purchase and inventory availability to fulfill orders.
Education
Master of Accountancy - Accounting And Finance
Instituto Politecnico De Setubal
Setubal 04.2001 -
BBA - Marketing Management And Research
Instituto Politecnico De Setubal
Setubal 04.2001 -
Skills
Risk mitigation
Data analysis
Conducting investigations
Self-Motivated
Critical Thinking
Root Cause Analysis
Exposure Assessment
Verbal and written communication
Software
Excel
Python
Certification
ESG
Timeline
Operational Risk Manager
BNP Paribas
01.2023 - Current
Cash Processing Officer
BNP Paribas
11.2020 - 01.2023
Revenue Officer
Sonae Capital
11.2017 - 10.2020
Master of Accountancy - Accounting And Finance
Instituto Politecnico De Setubal
04.2001 -
BBA - Marketing Management And Research
Instituto Politecnico De Setubal
04.2001 -