Hi, I’m
David Chibueze Mark
Special Education Teacher/Caregiver
Quateira ,Algarve
Summary
Efficient professional who demonstrates high productivity and task completion with precision. Possess specialized skills in customer service, order management, and cleanliness maintenance. Excel in communication, teamwork, and adaptability, ensuring guest satisfaction and smooth operational flow.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
years of professional experience
1
Certification
Work History
Eko HotelVictoria Island, Lagos, Nigeria
Hotel Waiter
10.2023 - 11.2024
Job overview
- Maintained confidentiality and discretion in all interactions
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Responded to customer inquiries in an efficient and timely fashion.
- Ensured proper food safety and sanitation standards were met when handling food and beverages.
- Maintained a clean working environment by adhering to health and safety regulations.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Ensured that dining areas were kept clean and organized during shifts.
- Replenished supplies such as napkins, utensils, condiments throughout shift.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
- Greeted guests in a friendly and professional manner.
Hills Bay HotelLagos, Nigeria
Housekeeping Cleaner
03.2022 - 05.2023
Job overview
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Provided assistance with moving heavy furniture or appliances when necessary.
- Communicated with maintenance team on damages to repair.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Reported damage or theft of hotel property to management.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Assisted with setting up meeting rooms for events or conferences according to instructions.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
ShopRite Lagos, Nigeria
Customer Service Representative
01.2021 - 12.2021
Job overview
- Maintained a high level of professionalism when dealing with difficult customers.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
DatolabIbadan, Nigeria
Warehouse Worker
01.2019 - 02.2020
Job overview
- Organized warehouse space for efficient storage of products.
- Followed established guidelines for picking orders accurately.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Monitored temperature and humidity levels in warehouse.
- Ensured safety protocols were followed at all times while operating machinery.
Child's Clinic University of IbadanIbadan, Nigeria
Special Education Teacher/Caregiver
03.2016 - 01.2019
Job overview
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Monitored health and well-being of clients and reported significant health changes.
- Provided emotional support to clients during difficult times.
- Supported bathing, dressing and personal care needs.
- Maintained detailed records of services performed on clients.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Taught students across multiple classifications and degrees of special needs.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Encouraged students to take ownership of learning by providing choices.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
Education
University of AlgarveGambelas, Faro
Bachelor of Science from Tourism Organization Management
04-2024
University of IbadanOyo State, Nigeria
Bachelors Degree from Special Education
12-2016
Army Day Secondary SchoolOyo State, Nigeria
SSCE
01.2010
Skills
- Defensive driving techniques
- Knowledge of traffic laws and regulations
- Excellent navigation and route-planning skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Reservation management
- Personal grooming
- Table setting
- Cleanliness
- Social perceptiveness
- Organizational growth
- Company policy adherence
- Professional attitude
- Patience and tolerance
- Guest relations
- Multi-tasking skills
- Problem-solving
- Thorough work ethic
- Strong customer service
Certification
- Nigerian Driver's License
- Nigerian International Drivers license
- First Aid training certification
- Teachers Registration council of Nigeria
References
Available upon request.
Personal Qualities
- Patient person
- Reliable and punctual
- Honest and trustworthy
- Physically fit and able to work long hours
Languages
English
First Language
English
Beginner (A1)
A1
Timeline
Hotel Waiter
Eko Hotel
10.2023 - 11.2024
Housekeeping Cleaner
Hills Bay Hotel
03.2022 - 05.2023
Customer Service Representative
ShopRite
01.2021 - 12.2021
Warehouse Worker
Datolab
01.2019 - 02.2020
Special Education Teacher/Caregiver
Child's Clinic University of Ibadan
03.2016 - 01.2019
- Nigerian Driver's License
- Nigerian International Drivers license
- First Aid training certification
- Teachers Registration council of Nigeria
University of Algarve
Bachelor of Science from Tourism Organization Management
University of Ibadan
Bachelors Degree from Special Education
Army Day Secondary School
SSCE
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