Hi, I’m
Dennis Amadi
Coimbra
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
13
years of professional experience
Work History
The Counsel Services - Legal Consultancy
Administrative officer
12.2022 - 11.2024
Job overview
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Managed queries in person, by phone and via email with exceptional customer care.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Prepared regular reports on expenses and office budgets.
Insta Security Services
HR executive
01.2022 - 11.2022
Job overview
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Coordinated 150 Human Resources staff, leading employees by example to maintain productive department relations.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
Zimboo Travel and Tour
Graphic Designer/ Digital marketer
06.2021 - 12.2021
Job overview
- Designed engaging brochures, banners and signs for printing
- Increased client retention by delivering bespoke graphics packages to exact customer demands
- Interfaced with clients to determine marketing and design vision, defining strategic scopes of work and delivery schedules.
OSCAR INSTITUTE
Computer Hardware Repair Technician
01.2020 - 05.2021
Job overview
- Accurately diagnosed faults down to component level for swift resolution and repair
- Maintained high levels of customer satisfaction, explaining complex technical concepts in a clear, understandable manner to ensure comprehension
- Monitored and managed repair parts inventory, promptly ordering low-stock items to maintain service efficiencies.
PGW Group Dubai
Customer Service Representative
01.2020 - 01.2021
Job overview
- Conducted follow-up calls, fostering client relationships and answering questions.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Increased sales opportunities with personalized product recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Guard Force Security Services
Security Guard Officer
09.2018 - 01.2020
Job overview
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure
- Analysed and produced course-of-action reports, escalating security concerns to management when necessary
- Conducted fire and security alarm testing to create stable systems.
Arab Contractors OAO Nigeria
Administrative assistant
07.2014 - 08.2017
Job overview
- Provided printing, photocopying scanning support to colleagues.
- Kept and maintained accurate filing system for preservation of office information.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Scheduled meetings, conferences and appointments.
MTN Telecom Group
Marketing Executive / Graphic designer
05.2012 - 06.2014
Job overview
- Defined and tracked campaign effectiveness, adjusting strategies accordingly
- Created engaging marketing materials, driving campaign and brand awareness.
Education
Oscar institute
Certificate , Certified Logistics and Supply Chain Management
Oasis Institute
Certificate , Web design
SIRA
Certificate , Basic Life Support
SIRA
Certificate , Security Guard
Oasis Institute
Diploma from Graphic designer , Graphic design
Technology
Diploma from Computer hardware maintenance , Eversion
Institute Of Management and Technology
from Mass Communication
Coursera USA
No Degree from Data Analytics
11-2024
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Conflict resolution
- Critical thinking
- Call center experience
- Data entry
- Customer complaint resolution
- Live chat support
- Graphic design
- Image editing
- Web design
- MS Excel
Name & contact
Personal Information
Timeline
Administrative officer
The Counsel Services - Legal Consultancy
12.2022 - 11.2024
HR executive
Insta Security Services
01.2022 - 11.2022
Graphic Designer/ Digital marketer
Zimboo Travel and Tour
06.2021 - 12.2021
Computer Hardware Repair Technician
OSCAR INSTITUTE
01.2020 - 05.2021
Customer Service Representative
PGW Group Dubai
01.2020 - 01.2021
Security Guard Officer
Guard Force Security Services
09.2018 - 01.2020
Administrative assistant
Arab Contractors OAO Nigeria
07.2014 - 08.2017
Marketing Executive / Graphic designer
MTN Telecom Group
05.2012 - 06.2014
Oasis Institute
Certificate , Web design
SIRA
Certificate , Basic Life Support
SIRA
Certificate , Security Guard
Oasis Institute
Diploma from Graphic designer , Graphic design
Technology
Diploma from Computer hardware maintenance , Eversion
Institute Of Management and Technology
from Mass Communication
Oscar institute
Certificate , Certified Logistics and Supply Chain Management
Coursera
No Degree from Data Analytics
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