Dennis Amadi
Coimbra
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
13
13
years of professional experience
Work History
Administrative officer
The Counsel Services - Legal Consultancy
12.2022 - 11.2024
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Managed queries in person, by phone and via email with exceptional customer care.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Prepared regular reports on expenses and office budgets.
HR executive
Insta Security Services
01.2022 - 11.2022
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Coordinated 150 Human Resources staff, leading employees by example to maintain productive department relations.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
Graphic Designer/ Digital marketer
Zimboo Travel and Tour
06.2021 - 12.2021
- Designed engaging brochures, banners and signs for printing
- Increased client retention by delivering bespoke graphics packages to exact customer demands
- Interfaced with clients to determine marketing and design vision, defining strategic scopes of work and delivery schedules.
Computer Hardware Repair Technician
OSCAR INSTITUTE
01.2020 - 05.2021
- Accurately diagnosed faults down to component level for swift resolution and repair
- Maintained high levels of customer satisfaction, explaining complex technical concepts in a clear, understandable manner to ensure comprehension
- Monitored and managed repair parts inventory, promptly ordering low-stock items to maintain service efficiencies.
Customer Service Representative
PGW Group Dubai
02.2018 - 01.2020
- Conducted follow-up calls, fostering client relationships and answering questions.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Increased sales opportunities with personalized product recommendations.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Security Guard Officer
Guard Force Security Services
09.2016 - 01.2018
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure
- Analysed and produced course-of-action reports, escalating security concerns to management when necessary
- Conducted fire and security alarm testing to create stable systems.
Marketing Executive / Graphic designer
MTN Telecom Group
05.2012 - 06.2016
- Defined and tracked campaign effectiveness, adjusting strategies accordingly
- Created engaging marketing materials, driving campaign and brand awareness.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
Education
Certificate , Certified Logistics and Supply Chain Management -
Oscar institute
Certificate , Web design -
Oasis Institute
Certificate , Basic Life Support -
SIRA
Certificate , Security Guard -
SIRA
Diploma - Graphic designer , Graphic design
Oasis Institute
Diploma - Computer hardware maintenance , Eversion
Technology
Mass Communication
Institute Of Management and Technology
No Degree - Data Analytics
Coursera
11-2024
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Conflict resolution
- Critical thinking
- Call center experience
- Data entry
- Customer complaint resolution
- Live chat support
- Graphic design
- Image editing
- Web design
- MS Excel
Name & Contact
+971561557589,United Arab Emirates,ifyseedorf@gmail.com,Dubai,Amadi,Dennis
Timeline
Administrative officer
The Counsel Services - Legal Consultancy
12.2022 - 11.2024
HR executive
Insta Security Services
01.2022 - 11.2022
Graphic Designer/ Digital marketer
Zimboo Travel and Tour
06.2021 - 12.2021
Computer Hardware Repair Technician
OSCAR INSTITUTE
01.2020 - 05.2021
Customer Service Representative
PGW Group Dubai
02.2018 - 01.2020
Security Guard Officer
Guard Force Security Services
09.2016 - 01.2018
Marketing Executive / Graphic designer
MTN Telecom Group
05.2012 - 06.2016
Certificate , Web design -
Oasis Institute
Certificate , Basic Life Support -
SIRA
Certificate , Security Guard -
SIRA
Diploma - Graphic designer , Graphic design
Oasis Institute
Diploma - Computer hardware maintenance , Eversion
Technology
Mass Communication
Institute Of Management and Technology
No Degree - Data Analytics
Coursera
Certificate , Certified Logistics and Supply Chain Management -
Oscar institute
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