Dennis Kaufmann
Team Leader
Lisbon
Summary
Results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for almost every job type.
Overview
8
8
years of professional experience
1
1
Language
Work History
Team Leader
Webhelp (Airbnb and HotelTonight)
Lisbon
09.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Participated in cross-functional team-building activities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Driver
Aufbereiter, Mycleaners
Stuttgart
08.2019 - 09.2020
- Responsibilities included checking tire pressure, motor fluids, and any damage done to the vehicle from customers or the environment
- I would get all my assignments assigned to me through a app and would have a specific time period to complete all the tasks necessary.
Manager
Grab a pita
San Jose
12.2015 - 05.2018
- In charge of sales, marketing, recipe, inventory, hiring, catering.
Manager
Quiksilver
San Jose
10.2014 - 12.2015
- Customer service, Assisting customers with merchandise questions,Books, returns, Inventory, opening and closing the store
Assistant Manager
Nazifs Grill
Houston
01.2012 - 01.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
Sales counselor
LA Fitness
01.2011 - 01.2012
- Job responsibilities included increasing gym's memberships, giving tours of facility, promoting company specials , guest service representative.
Education
No Degree - Music History, Literature, And Theory
SAE Expressions College
San Jose CaliforniaHigh School Diploma - undefined
James E. Taylor High School
Skills
excellent time and people management skills,strong verbalundefined
Additional Information
- Willing to relocate: Anywhere
Timeline
Team Leader
Webhelp (Airbnb and HotelTonight)
09.2021 - Current
Driver
Aufbereiter, Mycleaners
08.2019 - 09.2020
Manager
Grab a pita
12.2015 - 05.2018
Manager
Quiksilver
10.2014 - 12.2015
Assistant Manager
Nazifs Grill
01.2012 - 01.2014
Sales counselor
LA Fitness
01.2011 - 01.2012
No Degree - Music History, Literature, And Theory
SAE Expressions College
High School Diploma - undefined
James E. Taylor High School
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