Denísio Domingues

- Advised and supported the help desk platform for the English and Portuguese markets, handling inbound messages from drivers and riders regarding trip inquiries and technical issues.
- Assisted in ensuring compliance with company security policies and standards to protect user data.
- Utilized strong audit, compliance, and security knowledge to identify potential risks and recommend improvements.
- Achieved a 15% reduction in average response time by implementing streamlined processes and efficient communication methods.
- Received positive feedback from customers for resolving their inquiries promptly and providing exceptional customer service.

- Conducted regular internal audits to assess and ensure compliance with data protection regulations, resulting in 100% compliance adherence.

Results-driven and detail-oriented professional with a solid foundation in customer service and a passion for technology. Eager to leverage one year of experience as a customer service officer to make a successful transition into the tech industry. Equipped with a strong background in audit, compliance, and security principles, along with a solid understanding of data protection regulations. Proven ability to analyze complex technical issues, provide innovative solutions, and deliver exceptional customer service. Skilled in conducting audits, identifying vulnerabilities, and implementing effective security measures. Adaptable and quick to learn, with a relentless drive for continuous improvement. Committed to utilizing technical knowledge and problem-solving skills to contribute to the success of a dynamic tech team.