Derrick Soares Abadi
Sr. Administrator
Lisbon
Summary
I would like to bring your attention my previous working experiences as system administrator that allowed me to achieve excellent results. Along with my academic background and experience, I believe I can be a great asset to your company.
I am an enthusiastic and dedicated worker who has a strong drive and motivation to learn new things. I have several years of experience different technical fields which have helped a great deal to develop certain skills such as self-confidence, working with initiative and having an eye for detail. I think I can be a useful employee and achieve excellent results working for you.
Confident that I can make a positive contribution to your company, I welcome the chance to discuss employment opportunities for an individual with my qualifications and experience.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Administrator
Turzain Real Estate
Lisbon
03.2023 - Current
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
E-Commerce Lead
Ana Grosso
Lisbon
01.2015 - 01.2023
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Incorporated e-commerce objectives in social media platform management.
- Supported annual media planning process and media buying for digital content.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Utilized various analytics tools to track customer behavior and optimize website layout.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Created promotional campaigns to boost sales and drive customer loyalty.
Technical Specialist
Tip Funds
Montreal
01.2007 - 07.2014
- Completed troubleshooting and diagnostics on company resources.
- Troubleshoot systems comprised of security alarms and Internet connectivity.
- Enhanced and reconstructed computer systems to increase efficiency.
- Recommended technology upgrades to improve client security.
- Improved systems with addition of new features and infrastructure.
- Installed system updates to address vulnerabilities and reduce security issues.
- Organized system operating procedures to strengthen controls.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
Digital Multimedia - Digital Communications And Multimedia
International Academy of Design
Montreal, Canada 01.2000 - 01.2001
Telecommunication Technician - Telecommunications
Centre De Formation Professionnelle De Montreal
Montreal, Canada 01.2005 - 01.2006
Skills
Technical Support
Additional Information
I am currently studying to obtain my Comptia Network+ certification.
Timeline
Administrator
Turzain Real Estate
03.2023 - Current
E-Commerce Lead
Ana Grosso
01.2015 - 01.2023
Technical Specialist
Tip Funds
01.2007 - 07.2014
Telecommunication Technician - Telecommunications
Centre De Formation Professionnelle De Montreal
01.2005 - 01.2006
Digital Multimedia - Digital Communications And Multimedia
International Academy of Design
01.2000 - 01.2001
Contact
+351 962 324 330
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