Summary
Overview
Work History
Education
Skills
Photography, Reading, Travelling
Languages
Timeline
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Dina Gomes

Dina Gomes

Summary

I am an experienced professional with a strong background in specialized tasks and a history of achieving results through focused initiatives. Skilled in implementing strategies that improve operational efficiency and contribute to team goals. Proficient in problem-solving and project management, with a proven track record of success.

Overview

4
4
years of professional experience

Work History

Especialista de Call Center

PowerDot
11.2024 - 02.2025


  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Dialysis Registered Nurse

Lewisham Hospital
05.2023 - 07.2024
  • Collaborated with interdisciplinary team members to ensure comprehensive care for all patients undergoing dialysis.
  • Coordinated care with other healthcare providers, such as dietitians and social workers, to ensure comprehensive support for patients during their dialysis journey.
  • Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
  • Provided emotional support to patients coping with chronic kidney disease, helping them navigate complex medical information while maintaining hope for improved health outcomes.
  • Increased patient safety by adhering to strict infection control protocols throughout the entire dialysis process.
  • Enhanced patient comfort by providing attentive and compassionate care during dialysis treatments.
  • Administered medications and treatment to patients and monitored responses.
  • Advocated for and strived to protect health, safety, and rights of patient.

Health Care Assistant

NHS Professionals
08.2021 - 03.2023
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.

Education

Bachelor of Science - Nursing

University of Chester
Chester
01.2023

Associate of Science - Health And Social Care

Coleg Cambria
Wales
01.2019

High School Diploma -

Coleg Cambria
Wales
01.2018

Skills

  • Task delegation
  • Creativity enhancement
  • Coaching techniques
  • Assertiveness training
  • Feedback analysis
  • Multitasking
  • Dependable and responsible
  • Attention to detail
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude

Photography, Reading, Travelling

I have a strong interest in photography, reading, and travelling, which enrich both my personal and professional life. Photography has taugh me to pay attention to detail and aesthetics. Reading keeps my mind curious and sharp, while travelling broadens my cultural perspectives and adaptability. These interests contribute to my profile by enhancing creativity, empathy, and openness to different experiences. 

Languages

English - Bilingual
Spanish - Intermediate
French - Advanced (C1)

Timeline

Especialista de Call Center

PowerDot
11.2024 - 02.2025

Dialysis Registered Nurse

Lewisham Hospital
05.2023 - 07.2024

Health Care Assistant

NHS Professionals
08.2021 - 03.2023

Bachelor of Science - Nursing

University of Chester

Associate of Science - Health And Social Care

Coleg Cambria

High School Diploma -

Coleg Cambria

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Dina Gomes