Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Diogo Filipe Cardoso Sousa Azevedo

Diogo Filipe Cardoso Sousa Azevedo

Ermesinde,Portugal

Summary

Accomplished professional with expertise in guest service management and a strong background in hotel operations. Demonstrates proficiency in managing online bookings, overseeing financial transactions, and processing invoices. Skilled in cash handling and providing early morning check-out assistance, with a solid understanding of financial reporting. Committed to enhancing operational efficiency and delivering exceptional service within the hospitality industry.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

Night Auditor/ Tournant

Pestana
Porto
10.2023 - 10.2025
  • Streamlined check-in and check-out processes for optimal guest flow.
  • Managed telephone communications, delivering prompt responses to inquiries.
  • Addressed written correspondence swiftly, ensuring guest concerns received attention.
  • Provided comprehensive assistance to guests, enhancing service quality.
  • Reviewed daily billing statements for accuracy and compliance.
  • Executed deposit transactions following internal protocols.
  • Produced and distributed reports for operational transparency.
  • Created credit notes as required to rectify financial errors.
  • Managed night audit procedures ensuring accurate financial reporting and reconciliation of accounts.
  • Conducted thorough reviews of daily transactions to identify discrepancies and mitigate potential issues.

Rececionista de Hotel/Night Auditor

B&B Hotel Famalicão
Vila Nova de Famalicão
07.2022 - 10.2023
  • Executed check-ins and check-outs efficiently.
  • Answered telephone inquiries promptly.
  • Managed reservations to optimise occupancy.
  • Handled email responses to maintain professional communication.
  • Processed billing for bookings accurately.
  • Maintained compliance with INE regulations.

Rececionista/Night Auditor

B&B Porto Expo Aeroporto
Matosinhos
06.2021 - 07.2022
  • Conducted check-ins and check-outs to ensure smooth guest experiences.
  • Managed telephone inquiries and reservations efficiently.
  • Responded to emails promptly to address guest questions.
  • Handled billing processes for bookings accurately.
  • Performed inventory management for supplies and orders.
  • Prepared breakfast service, maintaining high standards of quality.
  • Provided assistance to guests, enhancing overall satisfaction.

Operador de Call Center

Teleperformance
Vila Nova de Gaia
10.2019 - 03.2021
  • Engaged with potential clients to explore business opportunities.
  • Provided comprehensive support to customers of NOS, ensuring satisfaction and retention.

Receptionist

Tulip Inn Estarreja Hotel & Spa
Estarreja
10.2016 - 07.2019
  • Executed check-ins and check-outs to ensure smooth guest transitions.
  • Attended to telephone calls, addressing inquiries and providing information.
  • Managed reservations and coordinated bookings efficiently.
  • Responded to correspondence promptly, maintaining effective communication with clients.
  • Processed billing of accounts accurately to facilitate timely payments.

Education

NVQ Level 4 - Hospitality

EFTA
Aveiro
09.2013 - 07.2016

Skills

  • Guest service management
  • Competency in invoice processing
  • Cash handling experience
  • Management of online bookings
  • Knowledge of financial reporting
  • Early morning check-out assistance
  • Knowledge of hotel operations
  • Financial transactions oversight

Languages

Portuguese
Native
English
Proficient (C2)
Spanish
Intermediate (B1)

Timeline

Night Auditor/ Tournant

Pestana
10.2023 - 10.2025

Rececionista de Hotel/Night Auditor

B&B Hotel Famalicão
07.2022 - 10.2023

Rececionista/Night Auditor

B&B Porto Expo Aeroporto
06.2021 - 07.2022

Operador de Call Center

Teleperformance
10.2019 - 03.2021

Receptionist

Tulip Inn Estarreja Hotel & Spa
10.2016 - 07.2019

NVQ Level 4 - Hospitality

EFTA
09.2013 - 07.2016

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Diogo Filipe Cardoso Sousa Azevedo