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  Citizenship: American Citizen
  Clearance: Public Trust

Skilled ServiceNow Developer possessing broad knowledge in designing, developing and managing complex workflows on the ServiceNow platform. Demonstrates strong capability to code and script proficiently while delivering high-quality solutions. Exhibits robust problem-solving skills and keen understanding of IT service management processes. Previous work has led to improved operational efficiency through optimized service management applications.


  3+ years of industry experience specializing in ServiceNow ITSM development and administration.
  Expertise in working with ServiceNow modules like Incident Management, Change Management, Problem Management (ITSM), SLAs, ACLs, Catalog Client Scripts, and Catalog UI Policies.
  Proficient in using Glide Record to retrieve and update data based on diverse business conditions.
  Involved in designing and developing solutions for ITIL processes such as Incident, Problem, Change, Service Catalog, and Knowledge Management.
  Hands-on experience with AGILE methodology to deliver customer satisfaction-driven development.
  Expertise in ServiceNow to JIRA integration using REST Messages, ensuring seamless data exchange.
  Designed and implemented REST API Requests to interact with ServiceNow APIs, making data retrieval and updates efficient.
  Expertise in configuring Service Catalog, designing request workflows, and implementing complex logic to satisfy business needs.
  Experienced in E-Bonding, enabling communication between multiple ServiceNow instances, creating cross-instance integration.


Having a total of 5.6 years of experience as a software engineer, and 2 years in ServiceNow ITSM Development and Administration.
I worked as a developer at Cognizant Technology Solutions in Bangalore from January 2019.
Having professional experience in the development of tool-based PIM application. Having professional experience in the development of tool-based PIM applications as a PIM Enterworks Developer in the Ecolab Digital Center.
Currently working as an ITSM ServiceNow Developer.

 Accomplished IT professional with 9 years of extensive experience, including 3 years specializing in ServiceNow ITSM Development and Administration. Diverse expertise in multiple ServiceNow modules such as Incident Management, Change Management, Problem Management, SLAs, ACLs, and Service Catalog management. Proficient in utilizing Glide Record for efficient data handling based on business requirements. Dedicated to delivering tailored ITIL frameworks and agile solutions to optimize customer satisfaction. 

With over 3.6 years of experience in ServiceNow development and administration, I have expertise in ITSM modules such as Incident Management, Change Management, and Service Catalogs. My skills include creating and configuring notifications, UI policies, data policies, client scripts, business rules, custom tables, data loading, and ACLs. I work closely with functional teams to build catalog items and tasks, use workflows and flow designer to manage processes.
Also have 9 years of experience as Quality Analyst - Mapmaker & RMI (Manual testing).
Have Strong communication, Collaboration & Interpersonal skills. Proficiency in grasping new technical concepts quickly and utilizing them in an effective manner.

Diogo Gonçalves

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ServiceNow Developer

ServiceNow Developer

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ServiceNow Developer

ServiceNow Developer

Licenciatura em Ciências dos Materiais -

Upskill - Digital Skills & Jobs in ServiceNow -

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