Diogo Maia
Funchal, Madeira
Summary
Qualified in tourism with experience. Strong learning and adaptation skills; always willing to learn more. Team player with an eye for detail. Always willing to help.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Blue Jasmine Restaurant- Southampton United Kingdom (Fine Dining Restaurant)
Southampton
05.2021 - 03.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arrange and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Tour Guide
CN Travel Spain (Guided Groups Of Tourists From Portugal To Spain)
Spain
05.2019 - 09.2019
- Guided groups of up to 5 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Receptionist
Hotel Mercury Santa Susanna
Spain
05.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Hotel Miss Sophie's (Internship)
Prague-Czech Republic
05.2018 - 09.2018
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
Waiter
Suprema Food&Fun Águeda-Aveiro
Portugal
05.2016 - 02.2018
Take orders and serve meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Cabin Crew Attestation Training Course (CCA) - Aviation Management
Europe Air Crew
Funchal Madeira 11.2023
Bachelor of Science - International Airline And Airport Management
Southampton Solent University
Southampton07.2023
Skills
Native Portuguese
English Expert
Proactive
Responsible
Persistent
Presentable
Punctual
Creative
Friendly
Languages
Portuguese
Native language
English
Advanced
C1
Certification
- Cabin Crew Attestation (CCA)
[06-24 November 2023]
Europe Air Crew Training School
Timeline
Restaurant Waiter
Blue Jasmine Restaurant- Southampton United Kingdom (Fine Dining Restaurant)
05.2021 - 03.2022
Tour Guide
CN Travel Spain (Guided Groups Of Tourists From Portugal To Spain)
05.2019 - 09.2019
Receptionist
Hotel Mercury Santa Susanna
05.2019 - 09.2019
Receptionist
Hotel Miss Sophie's (Internship)
05.2018 - 09.2018
Waiter
Suprema Food&Fun Águeda-Aveiro
05.2016 - 02.2018
Cabin Crew Attestation Training Course (CCA) - Aviation Management
Europe Air Crew
Bachelor of Science - International Airline And Airport Management
Southampton Solent University