Diogo Nunes
Revenue Manager
Lisboa,10
Summary
Experienced Revenue and Pricing Manager with over 8 years of expertise in the travel and e-commerce sectors, skilled in leveraging advanced analytics and technology to drive business growth and optimize pricing strategies. Proven track record in managing complex data sets to develop actionable insights and strategic solutions in B2B environments. Effective communicator with experience in leading cross-functional teams and presenting complex data-driven insights in clear, actionable terms.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Revenue Manager
Beyond
02.2022 - Current
- Strategic Analysis and Pricing Optimization: Spearheaded the implementation of data-driven pricing strategies, enhancing profitability and competitive positioning of our customers. Utilized advanced analytics to forecast trends and set optimal pricing points for new and existing services, significantly increasing revenue.
- Expertise in Data Storytelling and Decision Support: Transformed complex datasets into understandable insights that informed strategic decisions. Acted as a primary data expert, effectively communicating actionable insights to both technical and non-technical stakeholders, ensuring alignment on business objectives
- Industry Leadership and Advocacy: Represented the company at seminars and business meetings as a subject matter expert, enhancing brand recognition and asserting leadership in revenue management practices. Shared best practices and innovations in pricing strategy, fostering a network of professional relationships and enhancing industry knowledge exchange.
- Cross-Functional Project Leadership: Led cross-functional projects with Development and Product teams to develop and integrate technology solutions that significantly improved our pricing algorithm efficiency, optimized workflows, and enhanced service delivery to clients.
Customer Support Specialist, EMEA
Beyond
03.2021 - 02.2022
- Customer Engagement and Support Excellence: Provided high-level customer service for European markets, addressing complex inquiries and resolving issues with speed and accuracy. Enhanced customer satisfaction by delivering tailored solutions that met diverse client needs.
- Data-Driven Service Improvement: Utilized customer feedback and support data to identify trends and areas for improvement. Collaborated with the tech team to refine customer interaction tools and interfaces, leading to better service delivery and enhanced user experience.
- Training and Team Development: Actively provided training to every new joiner, contributing significantly to developing processes and training materials that elevated team knowledge and performance. Fostered a collaborative team environment that encouraged knowledge sharing and continuous improvement.
- Foundational Team Contributions: Played a pivotal role in the development of the company’s presence in the EMEA region as one of the first employees. Participated in the recruitment process and was instrumental in building the team, thereby supporting the company’s expansion and operational capabilities in the region.
Revenue Manager
Viagens Abreu
09.2018 - 07.2020
- Strategic Revenue and Pricing Management: Managed revenue, pricing, and distribution for accommodations across diverse international markets, including the Azores Islands, Cape Verde Islands, Morocco, Turkey, Denmark, and the UAE. Developed and executed pricing strategies that consistently maximized sales and profitability.
- Market Analysis and Partner Relations: Leveraged in-depth market analysis to enhance competitive positioning and profitability. Built and maintained strong commercial relationships with global partners, leading to improved business terms and enhanced revenue opportunities.
- Data-Driven Decision Making: Compiled and analyzed data to understand market trends and opportunities. Utilized insights to plan and develop sales actions and strategies, significantly improving the performance and profitability of accounts.
- Project Leadership and Stakeholder Reporting: Led destination projects based on market demand and trends. Provided comprehensive reporting and consultancy to partners about business performance, enhancing transparency and fostering trust.
Sales and Customer Service Manager
Viagens Abreu
07.2017 - 08.2018
- Sales Leadership and Strategy Implementation: Directed the launch of the AbreuExpress online travel agency, overseeing international sales and customer service strategies. Implemented best practices that significantly enhanced customer engagement and sales performance.
- Customer Service Excellence: Ensured top-tier customer service, setting high standards for team performance. Led initiatives to improve customer satisfaction across all service touchpoints, directly contributing to the growth of customer loyalty and brand reputation.
- Team Development and Training: Developed and delivered comprehensive training programs for team members, enhancing their skills in customer engagement and problem-solving. Focused on building a knowledgeable and responsive team capable of handling diverse customer inquiries.
- Operational Management and Innovation: Managed daily operations, optimizing processes and integrating innovative customer service solutions to streamline workflows and improve overall efficiency. Played a key role in the transformation of customer service practices to adapt to the evolving digital landscape.
Online Travel Consultant
Viagens Abreu
02.2015 - 06.2017
- Customer Interaction and Sales Support: Provided expert travel consultation and support in an online setting, assisting customers in making informed travel decisions. Excelled in delivering personalized service and handling complex travel arrangements efficiently.
- Market Analysis and Response: Kept abreast of the latest travel trends and market conditions, effectively responding to customer inquiries with up-to-date information and recommendations.
- Process Improvement and Efficiency: Contributed to the refinement of online consultation processes, enhancing response times and customer satisfaction through streamlined service delivery.
Education
Bachelor of Science - Management of Tourism Companies
Escola Superior De Hotelaria E Turismo Do Estoril
Cascais, Portugal 09.2010 - 06.2014
Skills
Data Analysis and Visualization
Market Analysis and Competitive Positioning
Revenue Optimization
Cross-functional Team Leadership
Project Management
Tech Integration and Tool Development
Advanced SQL and Data Storytelling
Agile Methodologies (Trello, JIRA, Assana)
Certification
Analyzing Business Data in SQL at DataCamp
Timeline
Revenue Manager
Beyond
02.2022 - Current
Customer Support Specialist, EMEA
Beyond
03.2021 - 02.2022
Digital Market at Google
01-2021
Advanced Digital Marketing Techniques - e-Commerce, Advertising and RetargetingAdvanced Digital Marketing Techniques
01-2021
Analyzing Business Data in SQL at DataCamp
09-2020
Revenue Manager
Viagens Abreu
09.2018 - 07.2020
Sales and Customer Service Manager
Viagens Abreu
07.2017 - 08.2018
Online Travel Consultant
Viagens Abreu
02.2015 - 06.2017
Bachelor of Science - Management of Tourism Companies
Escola Superior De Hotelaria E Turismo Do Estoril
09.2010 - 06.2014