Diogo Oliveira
English CS Analyst
Dublin,Ireland
Summary
My high level of motivation and enjoyment of other people’s company mean I thrive as part of a team as well as a leader. Having a positive attitude is a constant mindset and it's deeply embedded in my life code ethic.
My peers describe me as a person who cares for people and thrives on challenges. They characterize me as someone who is responsible, self motivated and give any task my best.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Support Analyst
Telus International
Dublin, Ireland
01.2022 - Current
- Worked within task management system to receive, manage and close support requests.
- Crafted intelligent, professional responses to emailed customer questions.
- Effectively troubleshoot customer queries as they relate to the product and its features and usability.
- Partner with sales and compliance teams to identify and diagnose software issues to fix and improve the product experience for customer.
- Thoroughly follow company's procedures in order to maintain the Entity's brand intact while providing the highest level of customer service.
- Performed an estimate of 6+ onboarding and 12+ ongoing screening cases a day, both with +97% quality.
Screening Associate
Milestone Technologies
Dublin, Ireland
02.2021 - 11.2021
- Ensure safety of over 100+ of employees and visitors per shift
- Ensure the contactless thermometer is operational and perform minor technical adjustments.
- Manage the screening process for your assigned entrance.
Host/Server
Nicolau Porto Cafe
Porto
08.2019 - 03.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
Warehouse Operator
Olicargo
Trofa
06.2018 - 09.2018
- Deliver transportation and cross border updates, notifications and alerts for timely responsiveness to issues.
- Physically pack up shipments when needed
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Assistant Manager Removal
Warringah Furniture Removals
Sydney, Australia
05.2017 - 04.2018
- Ability to drive trucks and vans safely
- Bills and payment management
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Science - Sports Science
Universidade Do Porto Faculdade De Desporto
Porto, Portugal 09.2011 - 09.2014
Post-Gradaution - Exercise Physiology
CESPU
V. Nova De Famalicao, Portugal 10.2014 - 02.2016
Skills
Effective communication
Adaptability
Time management
Interpersonal/Social Skills
Problem-solving
Microsoft Office
- Google Suite
- Salesforce
Certification
Global Diplomacy - Diplomacy in the Modern World
Volunteering
Tanakita Camping Site, Situ Guning, West Java, Indonesia
Position: All-rounder helper
BBBS Hostel, Ipoh, Perak, Malaysia
Position: Receptionist/Assistant Manager
Oxbold Watersport Center, Kuantan, Malaysia
Position: Assistant Instructor
Accomplishments
Nomination for Above & Beyond award for quarter 1 2022
Timeline
Customer Support Analyst
Telus International
01.2022 - Current
Global Diplomacy - Diplomacy in the Modern World
11-2021
Moral Foundations of Politics
11-2021
Screening Associate
Milestone Technologies
02.2021 - 11.2021
Host/Server
Nicolau Porto Cafe
08.2019 - 03.2020
Warehouse Operator
Olicargo
06.2018 - 09.2018
Assistant Manager Removal
Warringah Furniture Removals
05.2017 - 04.2018
Post-Gradaution - Exercise Physiology
CESPU
10.2014 - 02.2016
Bachelor of Science - Sports Science
Universidade Do Porto Faculdade De Desporto
09.2011 - 09.2014