Summary
Overview
Work History
Education
Skills
Lingue
Personal Information
Timeline
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Diogo Ribeiro

Diogo Ribeiro

Kimmage,L

Summary

Detail-oriented professional with experience in claims management, client relations, and office administration. Skilled in data accuracy, problem solving, and team coordination, with strong adaptability in fast-paced environments. Multilingual communicator with proven ability to manage processes efficiently while delivering excellent service to clients and colleagues.

Overview

10
10
years of professional experience

Work History

FNOL Agent

Sedgwick Ireland
11.2024 - 04.2025
  • Managed initial insurance claims, ensuring accurate data collection and efficient processing.
  • Coordinated with adjusters, repair services, and other departments to expedite claims resolution.
  • Assessed claim details and determined appropriate actions based on company guidelines.
  • Successfully managed claims daily, maintaining high levels of accuracy and efficiency.

Concierge

The Merrion Hotel Dublin
11.2023 - 10.2024
  • Handled reservations and organized personalized guest experiences.
  • Assisted guests with inquiries and provided outstanding service.
  • Managed special requests and attention to detail.

Cabin Service Supervisor

Ryanair
06.2018 - 11.2023
  • Supervised different teams of four crew members and trained new staff.
  • Ensured compliance with company policies and aviation authority regulations to maintain safety for passengers, crew, and aircraft.
  • Provided first aid to passengers on several occasions.
  • Delivered professional and friendly customer service during flights.

Hotel Porter (Doorman)

La Serena Hotel Forte Dei Marmi
07.2025 - Current
  • Assisted guests with luggage, transfers, and special requests in a five-star hotel environment.
  • Welcomed guests at the entrance, ensuring a professional first impression and personalized service.
  • Provided valet parking services, handling guest vehicles with care and discretion.
  • Coordinated with reception and concierge teams to ensure smooth guest experience.
  • Maintained high standards of service, discretion, and attention to detail in line with luxury hospitality.

Assistant Manager

The Pirate Backpackers Faro
02.2017 - 06.2018
  • Managed online bookings, room assignments, revenue, staff, and purchases.
  • Trained staff in multiple departments to ensure excellent guest service.
  • Organized hostel activities and planned guest holidays.
  • Oversaw guest relations, ensuring maximum satisfaction.

Receptionist

Well,come! Hostels & Guesthouses
06.2015 - 01.2017
  • Greeted and welcomed guests in a friendly and professional manner.
  • Performed night audits.
  • Managed OTA communications, system settings, and Channel Manager connection for revenue management.
  • Occasionally supported housekeeping and other duties.

Education

Certificate of Technical Studies - Accounting

Escola Secundaria Tomas Cabreira
Faro, Portugal
08-2018

Skills

  • Data management & accuracy
  • Client relations & communication
  • Problem solving
  • Organizational skills
  • Team leadership & training
  • Adaptability in dynamic environments
  • Multilingual communication

Lingue

Portuguese
Native
Italian
Proficient (C2)
English
Proficient (C2)
Spanish
Proficient (C2)
French
Advanced (C1)

Personal Information

Timeline

Hotel Porter (Doorman)

La Serena Hotel Forte Dei Marmi
07.2025 - Current

FNOL Agent

Sedgwick Ireland
11.2024 - 04.2025

Concierge

The Merrion Hotel Dublin
11.2023 - 10.2024

Cabin Service Supervisor

Ryanair
06.2018 - 11.2023

Assistant Manager

The Pirate Backpackers Faro
02.2017 - 06.2018

Receptionist

Well,come! Hostels & Guesthouses
06.2015 - 01.2017

Certificate of Technical Studies - Accounting

Escola Secundaria Tomas Cabreira

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Diogo Ribeiro