Diogo Ribeiro
Kimmage,L
Summary
Detail-oriented professional with experience in claims management, client relations, and office administration. Skilled in data accuracy, problem solving, and team coordination, with strong adaptability in fast-paced environments. Multilingual communicator with proven ability to manage processes efficiently while delivering excellent service to clients and colleagues.
Overview
10
10
years of professional experience
Work History
FNOL Agent
Sedgwick Ireland
11.2024 - 04.2025
- Managed initial insurance claims, ensuring accurate data collection and efficient processing.
- Coordinated with adjusters, repair services, and other departments to expedite claims resolution.
- Assessed claim details and determined appropriate actions based on company guidelines.
- Successfully managed claims daily, maintaining high levels of accuracy and efficiency.
Concierge
The Merrion Hotel Dublin
11.2023 - 10.2024
- Handled reservations and organized personalized guest experiences.
- Assisted guests with inquiries and provided outstanding service.
- Managed special requests and attention to detail.
Cabin Service Supervisor
Ryanair
06.2018 - 11.2023
- Supervised different teams of four crew members and trained new staff.
- Ensured compliance with company policies and aviation authority regulations to maintain safety for passengers, crew, and aircraft.
- Provided first aid to passengers on several occasions.
- Delivered professional and friendly customer service during flights.
Hotel Porter (Doorman)
La Serena Hotel Forte Dei Marmi
07.2025 - Current
- Assisted guests with luggage, transfers, and special requests in a five-star hotel environment.
- Welcomed guests at the entrance, ensuring a professional first impression and personalized service.
- Provided valet parking services, handling guest vehicles with care and discretion.
- Coordinated with reception and concierge teams to ensure smooth guest experience.
- Maintained high standards of service, discretion, and attention to detail in line with luxury hospitality.
Assistant Manager
The Pirate Backpackers Faro
02.2017 - 06.2018
- Managed online bookings, room assignments, revenue, staff, and purchases.
- Trained staff in multiple departments to ensure excellent guest service.
- Organized hostel activities and planned guest holidays.
- Oversaw guest relations, ensuring maximum satisfaction.
Receptionist
Well,come! Hostels & Guesthouses
06.2015 - 01.2017
- Greeted and welcomed guests in a friendly and professional manner.
- Performed night audits.
- Managed OTA communications, system settings, and Channel Manager connection for revenue management.
- Occasionally supported housekeeping and other duties.
Education
Certificate of Technical Studies - Accounting
Escola Secundaria Tomas Cabreira
Faro, Portugal08-2018
Skills
- Data management & accuracy
- Client relations & communication
- Problem solving
- Organizational skills
- Team leadership & training
- Adaptability in dynamic environments
- Multilingual communication
Lingue
Portuguese
Native
Italian
Proficient (C2)
English
Proficient (C2)
Spanish
Proficient (C2)
French
Advanced (C1)
Personal Information
Timeline
Hotel Porter (Doorman)
La Serena Hotel Forte Dei Marmi
07.2025 - Current
FNOL Agent
Sedgwick Ireland
11.2024 - 04.2025
Concierge
The Merrion Hotel Dublin
11.2023 - 10.2024
Cabin Service Supervisor
Ryanair
06.2018 - 11.2023
Assistant Manager
The Pirate Backpackers Faro
02.2017 - 06.2018
Receptionist
Well,come! Hostels & Guesthouses
06.2015 - 01.2017
Certificate of Technical Studies - Accounting
Escola Secundaria Tomas Cabreira