EDMUND EMMANUEL

Sales Development Representative | Pipedrive
Remote (Lisbon) — US Market

• Prospected and qualified leads in the US market, building strong sales pipelines for Account Executives.
• Engaged with decision-makers through outbound calls, emails, and social selling to generate new business opportunities.
• Consistently exceeded activity and meeting targets while working in a fast-paced, fully remote environment.
• Collaborated with the sales team to refine outreach strategies and improve conversion rates.
• Developed a deep understanding of CRM solutions and SaaS sales processes, contributing to market growth in the US region.

• Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Identify trends and solve problems facing multiple SMB clients;
• Providing vital product insights and feedback from our customers to engineering.
• Provide pre and post-sales support for all self-service products.

• Provide support to users, addressing any issue or inquiry, via chat, email, phone.
• Troubleshoot technical issues related to Meta VR/AR products provide clear and effective solution.
• Offer step-by-step solutions and troubleshooting steps. Escalate complex problems to higher-level support or engineering teams when necessary.
• Provide proactive post-sales support for customers;

• Being part of the Community Education Airbnb, providing help-desk support to a global English market via phone, message, email and chat
• On a daily basis I will;
• Provide friendly and efficient services to the worldwide Airbnb community
• Be the first point if contact to handle and resolve customer issues
• Respond professionally to inbound phone calls and emails, Including urgent situations
• Identify and escalate issues properly
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Arbitrate in situation between users
• Monitor and control numerous concurrent task in Tandem

• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Collected and analyzed customer information to prepare product or service reports
• Recommended products to customers, thoroughly explaining details
• Responded to customer requests for products, services and company information
• Effective liaison between customers and internal departments.