Support in the integration of international students through the management of exchange processes.
Continuous communication with international students during their stay via emails or in-office meetings.
Responsible for student enrollment and accommodation processes.
AIS system for processing student data.
Organization and processing of academic documents and transcripts.
Event organization for Erasmus students: Welcome Day, International Study Abroad Fair, Snack & Chat.
Preparation of reports and documents.
Organization of Campus Tours for students and professors from other universities (groups of over 40 people).
Support in creating content for social media (Instagram and YouTube).
Attending to international guests, ensuring excellent service and hospitality.
Supporting the check-in and check-out process, handling reservation systems.
Efficiently and proactively addressing guest issues and requests.
Collaborating with various hotel teams (housekeeping, reception, security) to ensure smooth operations.
Management of recruitment processes, from identifying needs to final hiring.
Advising management teams on talent retention strategies and career development.
Implementation of performance evaluation systems and training plans for employees.
Collaboration with managers from different departments to promote well-being policies in the workplace.
Support in legal and labor compliance matters.
Posting job advertisements on platforms like Sapo Emprego, OLX, and the “Vertente Humana” website.
Database management for employees and clients.
Clarifying queries for colleagues and clients via emails, phone calls, and in the office.
Drafting contracts.
Recruitment and Talent Management
Development of Human Resources Policies
Intercultural Communication and Management of International Teams
Customer Service and Hospitality Experience
Inventory Management and Stock Control
Microsoft Word
PowerPoint
Excel
Effective Communication
Teamwork
Adaptability
Problem Solving
Time Management
Teaching and Mentoring
Empathy