Edward Gomes

Department:
• E-TIN Registration, NBR (National Board of revenue)
• DAE (Department of Agricultural Extension)
• EFDMS (Electronic Fiscal Data Management System)
Job Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue andprovide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in acomprehensible way
• Frequently attend educational seminars to improve knowledge andperformance level
• Meet personal/team qualitative and quantitative targets.

● Greeted customers and helped with product questions, selections, and purchases.

● Stocked merchandise, clearly labeling items, and arranging according to size or color.

● Maintained clean sales floor and straightened and faced
merchandise.

● Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

● Helped customers complete purchases, locate items, and join reward programs.