Hi, I’m
Eliaquim Vemba
IT Engineer
Lisboa,Parede
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
years of professional experience
5
years of post-secondary education
1
Certification
3
Languages
Work History
BP LtdLisboa
Customer Service Officer
02.2022 - 02.2023
Job overview
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
Banco Bic Namibia Windhoek/Namibia
Bank Clerk
04.2017 - 02.2019
Job overview
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Developed positive relationships with customers, fostering loyalty and trust in the bank''s services.
- Enhanced bank operations by maintaining up-to-date knowledge of banking procedures and regulations.
- Supported a welcoming environment by promptly addressing customer inquiries and concerns.
Banco Atlântico NamibiaWindhoek/ Namibia
Bank Officer
01.2016 - 07.2016
Job overview
- Streamlined operations for improved efficiency by implementing new banking procedures and policies.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
NAC Namibian Airport CompanyNamibia/Windhoek
IT Technician
03.2014 - 12.2014
Job overview
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Education
The INSTITUTE OF INFORMATION TECHNOLOGY Namibia/ Windhoek
PC ENGINEERING from Engineering Technology
02.2011 - 12.2012
MANUEL PAULO INÁCIO Angola / Luanda
from 12°
02.2008 - 12.2010
Skills
Service Recommendations
Call Documentation
Inbound Call Management
Issue Research
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Affiliations
- Association of Health Care Administrative Assistants (AHCAA)
- National Association of Social Workers
Certification
CERTIFICATE OF TRAINING ( PROMOSOFT FINANCIAL SUITE ) PFS
Timeline
Customer Service Officer
BP Ltd
02.2022 - 02.2023
Bank Clerk
Banco Bic Namibia
04.2017 - 02.2019
CERTIFICATE OF TRAINING ( PROMOSOFT FINANCIAL SUITE ) PFS
09-2016
Bank Officer
Banco Atlântico Namibia
01.2016 - 07.2016
IT Technician
NAC Namibian Airport Company
03.2014 - 12.2014
The INSTITUTE OF INFORMATION TECHNOLOGY
PC ENGINEERING from Engineering Technology
02.2011 - 12.2012
MANUEL PAULO INÁCIO
from 12°
02.2008 - 12.2010