Customer support specialist
Teleperformance(for a leading global tech company)
Lisbon, Portugal
- Manage complex shipment investigations and resolve escalated customer inquiries for a top-tier global technology brand.
- Conduct detailed fraud investigations and resolve potentially suspicious shipment or transaction cases for a global tech brand.
- Handle complex customer inquiries, coordinating with international logistics, finance, and operations teams to ensure timely and accurate resolution.
- Monitor KPIs and SLA compliance, ensuring all cases are processed according to company standards.
- Deliver professional support in English and Finnish, maintaining high levels of customer satisfaction.
- Document case outcomes and report findings to relevant internal teams for operational follow-up.