Elisa Nono Umohoza
Customer Representative
Lisboa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
Customer service representative
Meta
4 2023 - Current
- Support for governments, politicians and non-profit organization with their META accounts (Facebook, Instagram, Whatsapp)
- Solving technical and financial related inquiries.
Back office specialist
Engie
12.2022 - 04.2023
- Handling Engie clients complaints.
Internship
Family and youth court
01.2019 - 03.2019
- Encoding and classification of complaints from litigants - Youth section
- Organising he king's prosecutor's files.
Insurance Sales Agent
OVB-Wilmot
12.2017 - 02.2018
- Present and explain insurance policy options based upon prospective client needs and personal goals for customized customer service
- Meet new insurance business production goals and objectives as established each month
- Meet new insurance business production goals and objectives as established each month
.
Commercial sales representative
Pepperminds
04.2016 - 06.2016
- Fundraising and accounts handling
- Recruiting for new agents.
Education
Legal sciences Bachelor -
Université de Namur
09.2017 - 05.2020
Certificat d'Enseignement Secondaire Supérieur (CESS) - undefined
Institut Notre-Dame
09.2012 - 05.2015
Skills
Social media knowledge
Legal administrative support
Analytical Skills
Filing and data archiving
Report Preparation
Interpersonal Skills
Quality Control
Problem-Solving
Customer Relations
MS Office
Microsoft Outlook
SAP proficient
Database Management
Problem-solving aptitude
Organizational Skills
Policies and Procedures Adherence
Language Skills
- French, A2
- English, A2
Second Address
Place Franco-Belge 1, Chatelet, 6200, Belgium
Personal Information
- Date of Birth: 02/28/96
- Nationality: Belgian
Timeline
Back office specialist
Engie
12.2022 - 04.2023
Internship
Family and youth court
01.2019 - 03.2019
Insurance Sales Agent
OVB-Wilmot
12.2017 - 02.2018
Legal sciences Bachelor -
Université de Namur
09.2017 - 05.2020
Commercial sales representative
Pepperminds
04.2016 - 06.2016
Certificat d'Enseignement Secondaire Supérieur (CESS) - undefined
Institut Notre-Dame
09.2012 - 05.2015
Customer service representative
Meta
4 2023 - Current