Elizabeth Barrientos
Customer Service Representative
Braga
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Nearsol
10.2022 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
INNOVATIVE CONTACT SOLUTIONS, S.A.
03.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Elementary English Teacher
Colegio Internaciones
03.2018 - 07.2020
- Planned coursework to introduce students to learn about content.
- Helped students develop important learning skills and good study habits
- Administered tests to determine comprehension rates among students and to evaluate student progress.
Elementary English Teacher
International School Of Knowledge
01.2017 - 12.2017
- Teaching Spelling, Grammar, Math, Science, Values and Listening Classes, creating a full English environment for students
- Prepared and implemented lesson plans covering required course topics
- Planned dynamic lessons on to increase student comprehension of books and literary concepts
- Established appropriate deadlines and provided complete instructions for reading assignment and homework
Middle, High School and Elementary English Teacher
Colegio Canada
01.2016 - 11.2016
- Instructed Middle and High School students through lectures, discussions, group activities and demonstrations
- Administered and graded tests and assignments to evaluate students' progress
- Provided one-on-one attention to students, while maintaining overall focus on entire group
- Planned and supervised class projects
Middle, High School and Elementary English Teacher
Colegio Cristiano Bilingue El Jardin Del Eden
01.2015 - 10.2015
- Integrated technology into classroom as instructional tool, such as smart board
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills
- Administered and graded tests and assignments to evaluate students' progress
- Completed in-service and additional training to maintain professional growth
- Implemented new technologies into classroom, boosting student understanding of subject matter
- Prepared daily lesson plans for activities
- Cultivated relationships with parents for complete support network
- Administered assessments and standardized tests to evaluate student progress
- Communicated objectives for all lessons, units and projects to students and parents
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities
Elementary and Preschool Teacher
Colegio Cristiano Kadosh
01.2014 - 10.2014
- Educated students in foundational concepts such as shapes, numbers and letters
- Fostered reasoning and problem solving through active exploration games and activities
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted sensory development by providing access to different textures
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Allowed for ample outdoor discovery time each day
- Monitored students' academic, social and emotional progress and recorded in individual files
- Identified signs of emotional and developmental problems in children and reported to parents
Customer Care Assistant
ACS, A Xerox Company
07.2011 - 01.2012
- Defused customer concerns with exceptional conflict and problem resolution skills
- Assisted customers with general information and requests
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Coordinated timely responses to online customer communication and researched complex issues
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Monitored metrics and developed actionable insights to improve efficiency and performance
Customer Service Representative
24/7 Customer
07.2009 - 07.2011
- Answered constant flow of customer calls
- Offered advice and assistance to customers, paying attention to special needs or wants
- Suggested new procedure to persuade cancelling customers to stay with company
- Liaised with customers to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions
- Assisted customers with setting appointments
Sales Assistant
PROCRETO, S.A.
01.2001 - 10.2002
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Promoted high level of customer satisfaction through strong relationship building skills, and consistent follow up
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers by answering questions and fulfilling requests in-person and via telephone
Secretary Event Coordinator
Hotel Royal Palace
01.2000 - 01.2001
- Handled calls to address customer inquiries and concerns
- Provided to customer general information regarding rates and special discounts
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved problems, improved operations and provided exceptional client support
- Increased customer satisfaction by resolving issues
- Developed team communications and information for events
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
Advance English Curse -
CALUSAC
01.2000 - 08.2000
High School Diploma - undefined
Colegio Frances Americano
01.1997 - 11.1999
English Course -
IGA
Guatemala 01.1999 - 07.1999
Skills
Exceptional Customer service skills
Problem-solving skills
Ownership
Group and individual instruction
Classroom management
Smart Classroom Technology
Timeline
Customer Service Representative
Nearsol
10.2022 - 02.2024
Customer Service Representative
INNOVATIVE CONTACT SOLUTIONS, S.A.
03.2021 - 02.2022
Elementary English Teacher
Colegio Internaciones
03.2018 - 07.2020
Elementary English Teacher
International School Of Knowledge
01.2017 - 12.2017
Middle, High School and Elementary English Teacher
Colegio Canada
01.2016 - 11.2016
Middle, High School and Elementary English Teacher
Colegio Cristiano Bilingue El Jardin Del Eden
01.2015 - 10.2015
Elementary and Preschool Teacher
Colegio Cristiano Kadosh
01.2014 - 10.2014
Customer Care Assistant
ACS, A Xerox Company
07.2011 - 01.2012
Customer Service Representative
24/7 Customer
07.2009 - 07.2011
Sales Assistant
PROCRETO, S.A.
01.2001 - 10.2002
Secretary Event Coordinator
Hotel Royal Palace
01.2000 - 01.2001
Advance English Curse -
CALUSAC
01.2000 - 08.2000
English Course -
IGA
01.1999 - 07.1999
High School Diploma - undefined
Colegio Frances Americano
01.1997 - 11.1999
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