Researching the Psychology of human habits; Read “Magic of the Morning” By Hall Elrod and “The 7 Habits of Highly Effective Teens” By Sean Covey
Elizaveta Romanovskaya
Secondary Education
Summary
Dedicated student, currently studying towards A-levels in CJD International School, Porto. Enthusiast with background in animal-care volunteering and customer service management, bringing strong organizational skills, empathy, and passion for community service. Known for effective teamwork, adaptability, and delivering impactful results. Skilled in communication, problem-solving, and project management, ensuring seamless collaboration and support in dynamic environments.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Student Volunteer
Com Raça Dog Shelter
Porto, Portugal
09.2024 - Current
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Personally took care of two injured dogs delivered after Porto's wildfires in September 2024
- Leveraged advanced problem-solving techniques while maintaining empathy towards the saved animals
Customer Service Manager
Be Natural Juice Bar
Porto, Portugal
06.2023 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Elevated customer satisfaction with creative and artistic approaches to product design and sales.
Education
High School Diploma -
Colégio Julio Dinis
Porto, Portugal06-2025
Skills
Customer service
Artistic skills
Excellent communication skills
Self motivation
Supervision and leadership
Organization and time management
Interests
Social Media Management and Content Creation
Creating large-scale artworks both for personal growth and for sale online
Timeline
Student Volunteer
Com Raça Dog Shelter
09.2024 - Current
Customer Service Manager
Be Natural Juice Bar
06.2023 - 08.2023
High School Diploma -
Colégio Julio Dinis