Ema Lopes
App Analyst - Google Play Project
Lisbon
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Passionate about people, tech and fast-paced work environment.
Overview
6
6
years of professional experience
3
3
Languages
Work History
App Analyst
Concentrix
Lisbon
12.2022 - Current
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Installed system updates to address vulnerabilities and reduce security issues.
- Generated reports detailing findings and recommendations.
- Enhanced interfaces to promote better functionality for users.
Knowledge and Process Lead
Hiscox Insurance
Lisbon
10.2022 - Current
- Responsible for managing the coaching partners
- Manage the relations with 3rd party Training Companies, reviewing contract conditions to ensure always the best practices in alignment with Human Resources
- Work with the team members, team leaders and managers to identify training and development needs and plan how those needs will be met
- Design training material/e-learn modules on various areas including customer focus, social media, communication skills, systems and processes
- Develop and manage the Quality Framework strategy following the Lean methodology, linking the outcome with any training needs
- Support and work with colleagues to build and deliver training programs
- Act as Team Leader backup for any urgent issue in any UKSC and Service Delivery Teams.
Senior Back-Office Team Leader
Hiscox Insurance
Lisbon
06.2022 - 10.2022
- Set clear team goals, delegate tasks and set deadlines according to the business needs
- Oversee day-to-day operation by monitoring the team performance and report on metrics
- Work together with the Knowledge and Process Lead to create and deliver training and coaching session tailored to the team needs
- Active listening to team member's feedback and resolve any issues or conflicts encouraging the positive communication and teamwork mindset
- Create an inspiring and motivating team environment with an open communication culture.
Project Team Leader
Google Project, Majorel
Lisbon
10.2019 - 06.2022
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders
- Communicated project expectations to team members and stakeholders to set tone for high productivity level
- Maintained open communication by presenting regular updates on project status to customers
- Led by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity
- Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
Content Reviewer
Google Project, Majorel
Lisbon
03.2019 - 10.2019
- Evaluated online social media, web page and advertising final copy to verify content aligned with established client guidelines and policies
- Utilized analytics and site metrics to determine areas of improvement
- Developed new methods to reduce everyday processing time maintaining a high level of quality in each reviewed case
- Developed and maintained quality analysis processes to meet specific project needs
- Balanced priorities of daily workflow tasks in line with client needs.
Training Assistant
CTT
Portugal
04.2018 - 03.2019
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Coordinated day-to-day administration and logistics of face-to-face and online training courses
- Analyzed company training methods and adjusted rectify issues, increase efficiency and exceed training goals.
Education
High School Diploma - undefined
Escola Secundária José Gomes Ferreira
Lisbon, PortugalHuman Resources Management -
ISCSP - Polo Académico Da Ajuda
Lisbon, PortugalSkills
Interpersonal Communicationundefined
Timeline
App Analyst
Concentrix
12.2022 - Current
Knowledge and Process Lead
Hiscox Insurance
10.2022 - Current
Senior Back-Office Team Leader
Hiscox Insurance
06.2022 - 10.2022
Project Team Leader
Google Project, Majorel
10.2019 - 06.2022
Content Reviewer
Google Project, Majorel
03.2019 - 10.2019
Training Assistant
CTT
04.2018 - 03.2019
High School Diploma - undefined
Escola Secundária José Gomes Ferreira
Human Resources Management -
ISCSP - Polo Académico Da Ajuda
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