Emanuel Gomes

Senior Cabin Crew: 03/2023 – Present
Cabin Base Supervisor: [data início] – Present
Line Instructor: [data início] – Present

• Lead and coordinate cabin crew to ensure safe, efficient, and compliant flight operations.
• Manage onboard emergencies and direct crew response in accordance with safety procedures.
• Deliver premium customer service, handling complex passenger situations with professionalism
• Conduct pre-flight briefings focusing on safety, security, and service standards

Leadership & Base Management Responsibilities:

• Act as key liaison between base operations and company management, providing regular reports and operational updates
• Support the Head of Cabin Operations with administrative and operational coordination at base level
• Collaborate closely with Station Manager and local teams to ensure smooth daily operations
• Motivate and guide cabin crew, ensuring compliance with company policies and high performance standards
• Conduct individual meetings with crew members, supporting performance and development
• Monitor aircraft cabin condition and report maintenance or deep cleaning requirements
• Ensure compliance with uniform standards, adapting to operational conditions when required

Training & Instructor Responsibilities:

• Deliver onboard training and coaching to cabin crew in line with company standards
• Assess crew performance and provide constructive feedback
• Ensure adherence to safety procedures and service excellence during line training
• Support development of newly recruited or junior crew members

• Ensured passenger safety and comfort throughout all phases of flight
• Performed safety checks and delivered safety demonstrations in compliance with regulations
• Provided high-quality customer service in a fast-paced, multicultural environment
• Managed challenging passenger situations calmly and effectively
• Contributed to a positive onboard experience, maintaining company standards

• Managed reservations, operations, and customer relations in a high-demand environment
• Handled emergency situations and last-minute operational changes
• Coordinated group travel, VIP services, and cruise shore excursions
• Communicated with international clients and suppliers, resolving issues efficiently
• Trained and supported new team members

• Managed complex travel operations and supplier negotiations
• Handled crisis situations and operational disruptions
• Coordinated international travel logistics and corporate travel requests
• Represented the company at international tourism events

• Coordinated cruise operations and shore excursion programs
• Delivered high levels of passenger satisfaction through efficient service
• Managed logistics, suppliers, and on-ground operations
• Provided direct passenger assistance during cruise arrivals