Emiliya Alasgarova
Porto
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
LANDAU Education Group
Baku
09.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Front Office Receptionist
KATV Telecomunication
Baku
06.2019 - 09.2021
- Received payments from customers and processed credit card transactions accurately.
- Prepared invoices for customers according to company procedures.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
Information Officer
KATV Telecomunication
Baku
07.2016 - 06.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Master of Science - Cultural Sience
Universidade De Trás-os-Montes E Alto Douro
Vila Real, Portugal09-2025
Bachelor of Science - Social Sience in Economics
Alte University
Tbilisi, Georgia07-2018
Skills
- Office Equipment Maintenance
- Fee Collection
- Guest Relations
- Appointment Setting
Languages
Russian
First Language
English
Upper Intermediate (B2)
B2
Turkish
Advanced (C1)
C1
Portuguese
Intermediate (B1)
B1
Timeline
Receptionist Administrator
LANDAU Education Group
09.2021 - 03.2023
Front Office Receptionist
KATV Telecomunication
06.2019 - 09.2021
Information Officer
KATV Telecomunication
07.2016 - 06.2019
Master of Science - Cultural Sience
Universidade De Trás-os-Montes E Alto Douro
Bachelor of Science - Social Sience in Economics
Alte University
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