Emily Cidrais
Senhora da Hora,Porto
Summary
Results-oriented Senior Project Manager specialising in HR transformation and team leadership. Leads project managers to achieve organisational goals through strategic change management and global harmonisation of HR processes. Manages high-visibility projects, aligning cross-functional teams to meet critical deadlines while implementing process enhancements that elevate project management standards.
Overview
12
12
years of professional experience
Work History
Senior Project Manager & Team Leader
adidas
2023.06 - Current
- Team Leader (2025): Managed, guided and mentored a team of 3 project managers to achieve project, team and organizational goals.
- Lead the Transition & Activation and DC workstream in the HR Transformation Program E4P, executing key deliverables for the HR Service Delivery Model supporting the first module of Employee Central (SuccessFactors) go-live Sept 2024.
- Designed the change management and communication approach for GBS, connecting with key personas in each market to ensure a smooth transition into the new operating model.
- Upskilled Global GBS HR Operational teams across all HUBs on the new processes, system and ways of working.
- Revised the HR Knowledge Base Governance Framework, upskilling sub-category owners and authors to enable a retrofit on existing articles. Developed new Global articles for HRBPs and LMs to support adaptation to the new processes and system, encouraging ESS and MSS in line with the future operating model.
- Rolled out ServiceNow as a tool to the GBS India Hub and EM in support of the 2024 Transition. Developed new ASPEN forms, performed a fit-gap analysis of existing forms and stabilized the service delivery model.
- Led process mapping workshops, ensuring that end-to-end process flows were delivered, capturing online and offline activities for all stakeholders with the objective of global harmonization and standardization across all regions.
Manager GBS Project Management
adidas
Porto
2021.09 - 2023.06
- Managed multiple complex HR projects with high visibility, engaging global senior stakeholders to ensure alignment and support.
- Managed two workstreams in a complex HR program alongside other project managers and senior leaders.
- Led global rollout of S-Level process, conducting fit-gap analysis, developing process, delivering supporting tools, providing upskilling sessions, maintaining project Sharepoint, and presenting SteerCo updates to board member.
- Collaborated with PMO team to enhance project management standards/tools, developed Quality Management framework, and contributed to continuous improvement initiatives.
- Performed the role of a Process Manager in multiple process mapping workshops to support a global transition that delivered over 250 documented processes.
- Adidas | Porto, Portugal
Client Project Manager - Telecommunications
Telus Communications Inc
Vancouver
2018.05 - 2020.12
- Delivered over 40+ medium to enterprise level segment projects for managed network, IT system hardware and software installation and cloud-based solution projects in the private and public sector for clients in various fields across Canada.
- Managed cross-departmental resources, budget, project roadmap, project delivery schedule, and internal and external communications.
- Assisted the leadership team with addressing process gaps, developing, and improving job aids and proof of concept.
- Led a team, focused on process development and improvement, change management, risk mitigation, stakeholder management and client relations.
- Onboarded new team members, provided ongoing training and mentorship.
- Telus Communications Inc| Vancouver, Canada
Project Coordinator - Telecommunications
Telus Communications Inc
Vancouver
2017.07 - 2018.05
- Coordinated 30+ mid-market to enterprise level Cloud and IT collaboration projects nationally, working closely with Senior Project Managers to ensure project alignment and success.
- Collaborated on project plans, scheduling, monitored timelines, risk management, maintained project documentation, and managed the delivery of customer equipment from supplier to installation.
- Oversaw client onboarding transitions into support post 'Go-Live', facilitating smoother transitions and enhancing client satisfaction.
- Led discussions on process development/improvement initiatives, creating a product job aid/desktop procedure and RACI template that remains in use for project coordinators.
- Telus Communications Inc | Vancouver, Canada
Inventory Control Coordinator
Oak and Fort
Vancouver
2016.08 - 2017.06
- Led the daily operations for the teams across all regions, streamlined communication between head office and retail locations across North America.
- Responsible for creating monthly schedules, delivery plans and inventory fulfilment.
- Tracked and monitored shipments to retail locations, coordinating release schedules according to visual merchandising guidelines.
- Produced reports monthly for inventory movement and transfers for the accounts team.
- Oak and Fort | Vancouver, Canada
Administration Assistant
Mountain Equipment Co-op
Vancouver
2016.03 - 2016.08
- Fulfilled inventory assortments for all retail locations across Canada and supported the weekly meetings for the Buying and Design team.
- Organized weekly delivery schedules for both Distribution Centres, maintained style and SKU data in the database and provided support for customer and vendor inquiries.
- Mountain Equipment Co-op | Vancouver, Canada
Senior Sales Coordinator
Sapphire Systems
London
2014.07 - 2015.11
- Supported a team of Sales and Account managers with 600+ clients and provided administrative support to the Director of Sales.
- Managed inquiries from clients and suppliers, serving as primary contact between departments to facilitate effective communication.
- Demonstrated a high level of accuracy and attention to detail, particularly regarding sales values (of up to £1.2 Million) and margins.
- Created renewal schedules for clients and Account managers, analysing monthly supplier reports to maintain accuracy and support decision-making.
- Raised invoices in SUN, processed new sales orders through Sharepoint, and calculated monthly maintenance renewals to ensure timely billing.
- Acted as the sole point of contact for suppliers regarding any cancellations, reduction of users, reinstatements, transfers and merges for clients.
- Placed client licence orders with suppliers and maintained the licence database in Sharepoint.
- Worked closely with the accounts payable regarding supplier invoices, commission reports, end-of-month processes, and discrepancies.
- Sapphire Systems | London, England
Education
Advanced Diploma in Fashion Design -
Metropolitan South Institute of Technology
Brisbane2009-09
PMP -
Project Management Professional
2026-06
Authorized PMP Exam Prep -
PMI
Porto2023-05
UX - Product Manager -
Interactive Design Foundation
2021-05
Agile Project Management Certificate -
Google (Coursera)
2021-05
Introduction to Project Management Certificate -
Vancouver Community College
Vancouver2016-05
Agile Crash Course - Agile Project Management and delivery Certificate -
Udemy
2021-03
Advanced Project Management Certificate -
Langara College
Vancouver2017-02
Skills
- Project management
- Microsoft Project
- Jira
- Agile
- Scrum
- Waterfall
- ServiceNow
- SAP
- Sharepoint
- Process mapping
- Stakeholder engagement
- HR transformation
- Global harmonization
- Microsoft Office
- OneNote
Languages
English
Proficient
C2
Portuguese
Elementary
A2
Custom
+351 912 579 833, emilycidrais@gmail.com
Timeline
Senior Project Manager & Team Leader
adidas
2023.06 - Current
Manager GBS Project Management
adidas
2021.09 - 2023.06
Client Project Manager - Telecommunications
Telus Communications Inc
2018.05 - 2020.12
Project Coordinator - Telecommunications
Telus Communications Inc
2017.07 - 2018.05
Inventory Control Coordinator
Oak and Fort
2016.08 - 2017.06
Administration Assistant
Mountain Equipment Co-op
2016.03 - 2016.08
Senior Sales Coordinator
Sapphire Systems
2014.07 - 2015.11
Advanced Diploma in Fashion Design -
Metropolitan South Institute of Technology
PMP -
Project Management Professional
Authorized PMP Exam Prep -
PMI
UX - Product Manager -
Interactive Design Foundation
Agile Project Management Certificate -
Google (Coursera)
Introduction to Project Management Certificate -
Vancouver Community College
Agile Crash Course - Agile Project Management and delivery Certificate -
Udemy
Advanced Project Management Certificate -
Langara College