Emmanuel Letourneur
KYC analyst, customer service
Sobreiro curvo, Portugal
Profil professionnel
KYC analyst specialized in verification and customer personal data for casino online. Experience in conducting detailed, investigations and ensuring adherence to regulatory standards.
Known for fostering team collaboration and adaptability in dynamic environments. Proficient in risk assessment and regulatory compliance. Skilled in document analysis, fraud prevention, and sensitive case management.
Customer service, experience in sales, health insurance and online casinos, with excellent interpersonal skills and strong adaptability.
Leadership, performance, and communication skills.
Vue d'ensemble
30
30
years of professional experience
5
5
years of post-secondary education
Expérience
KYC Analyst
TLFE company based in Cyprus
Carnaxide, Portugal
10.2023 - 02.2025
- Collaborated with fraud and payments team to streamline KYC processes and enhance operational efficiency.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review. (ID's, proof of residence, bankaccount).
- Verification of every payment methods requested by fraud and payments.( cards, victual'scards, instant transfers, proof of crypto wallet).
- Complied with internal controls and government regulations.
Customer Service Officer
TLFE company based in Cyprus
Carnaxide, Portugal
10.2022 - 09.2023
- Managed customer support by chat and emails.
- I efficiently processed requests customer management software (Zendesk and Celesta) to ensure accuracy.
- Collaborated with team members to streamline service processes and improve response times.
- Maintained up-to-date knowledge of products and services to provide informed assistance by chat and emails.
- Personalized advice on marketing offers, bonuses and terms of use.
Team Leader
INTELCIA
Lisbon, Portugal
06.2021 - 09.2022
- Oversaw daily operations for a health insurance company, ensuring team adherence to procedures and safety protocols.
- Coordinated workflow among team members, optimizing task delegation for efficiency.
- Trained new staff on operational processes and company standards, enhancing team performance.
- Implemented process improvements, reducing bottlenecks and increasing productivity.
Customer Service Officer
INTELCIA
Lisbon, Portugal
06.2020 - 06.2021
- French Health Insurance project.
- I helped customers answer their questions and resolve their issues over the phone to improve their satisfaction.
- Processed orders efficiently using customer management software to ensure accuracy.
- Maintained up-to-date knowledge of products and services to provide informed assistance.
Customer Service Officer
Webhelp
Lisbon, Portugal
12.2019 - 05.2020
- Phone sales and advice for stays in Europe at the 'Center Parcs parks' of the 'Pierre et Vacances' group.
- I advised and guided guests to answer their questions and book their accommodations.
- Manage requests, provide information on various services, reservations, and marketing offers. Develop customer relationships and maximize satisfaction.
Cook Supervisor
Hotels and Catering
, France And Luxembourg
09.1994 - 10.2019
- Various kitchen positions, from commis to chef: (Luxembourg and France).
- Started as an apprentice cook at Le Beauséjour restaurant (St-Jean-de-Moirans), France, then progressed to commis, sous-chef, and chef positions in Michelin-starred establishments, Relais & Châteaux, and gourmet restaurants, as well as kitchen manager, catering, and catering: L'Auberge Bretonne (La Roche Bernard), France, Hôtel Restaurant Brimer (Luxembourg), and Kaempff-Kholer (Luxembourg).
- Increasing responsibilities: kitchen management, menu development, purchasing and logistics management, team training and supervision.
- Created and managed restaurants in France, including La Marmite de Lesdiguières in Grenoble, France.
- Elected member of the "Table Gourmande" Rhône-Alpes and advisor for technological education by the Grenoble Chamber of Commerce.
- Supervised daily kitchen operations, ensuring high standards of food quality and safety compliance.
- Trained and mentored junior cooks, enhancing team skills and performance.
- Developed and implemented efficient food preparation processes, reducingwaste and improving service speed.
- Collaborated with management to create seasonal menus that aligned with customerpreferences and trends.
- Implemented effective time-management strategies within the kitchen team, enabling smooth meal preparation during peak hours.
- Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
Formation
Professional Cook Certificate - Cook
IMT
Grenoble, France 09.1996 - 06.1998
Coook certificate level 1 - cooking
IMT
Grenoble, France 09.1994 - 06.1996
college certificate - college
"Sacré Coeur" school
St Jean de Moirans, France 09.1992 - 06.1994
Compétences
Professional Communication
Quick adaptability
Precision and rigor
Disciplined and always motivated
Anti-money laundering
Windows
Excel
Citrix
AS 400
Zendesk
Celesta (CRM interne)
Organizational skills
Conflict management
Teamwork
Analytical skills
Technical support
Informations complémentaires
- travelling
- pastry and cooking
- football with my son
- Fishing
Linguages
French
Langue maternelle
English
Intermédiaire
Portugues
Courant
Spanish
Débutant
Chronologie
KYC Analyst
TLFE company based in Cyprus
10.2023 - 02.2025
Customer Service Officer
TLFE company based in Cyprus
10.2022 - 09.2023
Team Leader
INTELCIA
06.2021 - 09.2022
Customer Service Officer
INTELCIA
06.2020 - 06.2021
Customer Service Officer
Webhelp
12.2019 - 05.2020
Professional Cook Certificate - Cook
IMT
09.1996 - 06.1998
Coook certificate level 1 - cooking
IMT
09.1994 - 06.1996
Cook Supervisor
Hotels and Catering
09.1994 - 10.2019
college certificate - college
"Sacré Coeur" school
09.1992 - 06.1994