Emna Guizani

• optimize production processes to improve their profitability; take charge of managing relationships with the company's clients, suppliers, and business partners; supervise the staff and facilitate communication between the different departments.
• Optimized facility layouts for maximum efficiency, improving workflow and decreasing overhead expenses related to wasted space or resources.
• Collaborated with sales teams to analyze market trends and develop targeted strategies for driving revenue growth in key segments or regions.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Streamlined operational processes by implementing efficient workflow management strategies.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.

• Oversaw the recruitment, hiring, and onboarding process for new agents to maintain a high-quality of staff.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

• Analyzed sales and marketing data for improved strategies.

• Developed customized lesson plans to cater to diverse learning needs, ensuring student progress.
• Increased student motivation by setting clear goals and expectations while providing consistent support and encouragement.
• Collaborated with colleagues to share best practices and develop new teaching strategies for optimal results.
• Stayed up-to-date on educational trends relevant to Arabic language instruction to continuously improve teaching effectiveness.

• Scheduling appointments with the Heads of the IT department and the training department of international companies. • Marketing IT training courses; Cisco, VMWare, Cloud, Avaya, ITIL… • Preparation and sending of quotes • Invoice creation • Management of schedules for external salespeople, coaches, and instructors • Handling of complaints

• Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
• Maintained reporting and developed actionable insights to continually improve branding efforts.
• Collaborated with developers, advertisers and production managers to market products and services.
• Developed innovative and targeted collateral to support overall branding objectives.
• Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.

• Enhanced customer (Wanadoo, Orange, La Redoute…) satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• HR Recruiter
• Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
• Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
• Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
• Evaluated strengths and weaknesses of candidates through effective screening processes.