Summary
Overview
Work History
Education
Skills
Websites
References
Professional Statement
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Eric Decoy Martins Manuel

Matosinhos

Summary

My professional journey began in 2012 as an HR Operations Analyst and Recruitment Intern at Clark Atlanta University in Georgia, Atlanta. Balancing studies with summer work, I embraced the values of responsibility, effort, and dignity early on, understanding that success is earned through hard work and perseverance. This experience instilled in me the discipline and adaptability to thrive in dynamic environments, setting the foundation for a career marked by versatility and excellence.

Over the years, I have honed a diverse skill set across Marketing, Business Administration, Retail, Logistics, Management, Supply Chain, Procurement, Finance, and Banking Operations. As a multilingual professional fluent in English, Portuguese, and Spanish, I bring a global perspective to every role I undertake.

My expertise spans:

  • Software & Technology: Proficiency in tools like Excel, SAP, Oracle NetSuite, JIRA, and VITA/TCE, combined with an analytical mindset to identify performance and integration challenges.
  • Business & Strategy: Strong foundation in corporate finance, investment strategies, cost optimization, and designing business strategies using frameworks like SWOT analysis and Porter’s Five Forces.
  • Communication & Leadership: Skilled in presentations, public speaking, project proposals, and cross-functional collaboration, ensuring seamless execution of complex projects.
  • Logistics & Global Management: In-depth understanding of supply chain operations, procurement, and globalization strategies to identify competitive advantages and optimize resources.

As a detail-oriented and tech-savvy Functional Consultant, I specialize in delivering innovative solutions to complex challenges, ensuring regulatory compliance, and minimizing operational risks. With years of experience conducting meticulous software assessments and compatibility testing, I thrive in roles that demand analytical precision and strategic thinking.

Currently, I am seeking full-time opportunities in Marketing, Business Administration, Logistics, Supply Chain, Procurement, Finance, or Banking Operations, where I can leverage my skills to drive growth and innovation. My commitment to excellence and passion for problem-solving make me a valuable asset to any team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Netsuite Functional Consultant

Where2Retail
10.2021 - Current
  • Developed Cope, Model 10 and other such as Model 31/ 32(asset depreciation map & Gain and Lost map according to Portuguese law) in the Netsuite Oracle system
  • Prepared financial statements, maps, and reports based on Portuguese Law and Customer perspectives of View
  • Implemented NetSuite solutions to optimize financial and operational processes
  • Led implementation of Netsuite ERP system for a manufacturing company, streamlining processes and improving e cadencies
  • Collaborated with cross-functional teams to gather requirements and design solutions in Netsuite
  • Performed system maintenance, customization, and enhancements to meet business requirements

Real Estate

Grupo Remax
Porto
05.2021 - Current
  • Advise customer Buyers during home-visits and inspections
  • Advocate for Clientes during sales negotiation
  • Responsible to communicate with all involved parties in a timely and professional manner
  • Schedule and manages appointments to show homes, and arrange meetings between buyers and sellers

Sports Agent, Administrations Duties

DOME ENTERPRISE
Matosinhos
10.2021 - 01.2023
  • Play key role in contract negotiations and manages all aspects of athletes’ careers
  • Represents clients and manages their schedule and daily Activity
  • Communicate with Clients in order t to determine their goals and objectives and ensure they all met
  • Trying to build and maintain professional relationships with customer and other agents on the field

Teleoperator, Customer Support

SITEL
Matosinhos
05.2021 - 10.2022
  • Company Overview: Action (Portugal) – MARKETING TELEFÓNICO E REDES DE VENDAS, S.A
  • Proactively sources and manages customer customer´s account
  • Sources, reviews, and processes customers refund via Adyen
  • Evaluates customer´s refund requests submissions and updates candidate notes
  • Answered customer inquiries via Chat and Mail
  • Upcoming Follow-up and documentation of customer concerns in the database fell within my area of Responsibility
  • Responsible to always update Customers about new Tariffs and Applications when necessary
  • Executes social media marketing campaigns to acquire fresh customer where we operate in our projects
  • Enhances internal templates to provide customers a great experience through the service we provide
  • Performs a role as the contact person for any emotional inquiries of the customers, if technical problems occur & are responsible for the correspondence with the client, IT or similar contact persons
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Action (Portugal) – MARKETING TELEFÓNICO E REDES DE VENDAS, S.A

Customer Suporte

TRANSCOM
Batalha
09.2021 - 10.2021
  • Assisted customer booking, canceling, processing refunds
  • Provided assistance with Spanish and English to ensure customer satisfaction in terms of technical assistance, management, among other requests

Freight Forwarder Agent

TIBA ANGOLA, S.A.
Luanda
04.2018 - 12.2020
  • Promoted to leadership position through outstanding sales, making 18 sales within 5 days
  • Responsible for sales / service (sea shipping / air shipping)
  • Responsible for warehouse management
  • Finance: Business planning, budget control, cost management
  • Logistic excellence
  • Responsible for distribution Costing and Finance
  • High performance Logistics
  • Responsible for customer logistics
  • Responsible for customer support goods while are being transfer from one region to another yet when goods go to customs to be cleared, Good knowledge of geographic terrain in Angola and Mediterranean countries
  • Expert in distribution and warehouse operation
  • Open to learn different parts of the business in order to become expert and help
  • Responsible to the company develops broad business acumen
  • Participated on the Project for UN “Nações Unidas” & UNICEF helping them Importing commodities for Angola such as “quick Tests for Covid19, Docs, and other items; I also help them with Customs Clearance subject in Angola
  • Participated also on the Importing/Exporting Process for some governments’ institution such as Ministry of Commerce, Ministry of Healthy and Agriculture Ministry
  • Created and led monthly sales campaigns and promotions, which successfully increased sales by a significantly percentage
  • Assisted a daily average of 120 more customers in selecting shipment cargos to match their budgets and expectations
  • Built strong rapport with customers – responsible 25% of returning customers after 1 month of employment
  • Translator and interpreter for those internationals Customers (all around the world) that wanted to import for the first time in Angola and didn’t speak the domestic language (Portuguese)

Sales Associate

J.W. BUSINESS ACQUISITIONS
Atlanta
05.2015 - 08.2016
  • Promoted to leadership position through outstanding sales, making 10 sales within 5 days
  • Managed 5 to 15 new hires and assisted them with any questions they had about DirectTV products/services and sales techniques
  • Created and led monthly sales campaigns and promotions, which successfully increased sales by 1%
  • Assisted a daily average of 120 more customers in selecting cable packages to match their budgets and expectations
  • Built strong rapport with customers – responsible 25% of returning customers after 1 month of employment
  • Utilized internal sales productivity suite (SPS) to assist clients with quotes, bids, orders, returns, inventory Conducted client investment appraisals capital vs
  • Operational expenditures
  • Employed consultative selling techniques and excelled in multi-tiered customer relationships

Sales Consultant

RICK CASE KIA
Deluth
05.2015 - 08.2016
  • Scheduled appointments for prospective customers as Spanish/Portuguese translator for negotiations and maintain key client relationships to successfully sell vehicles valued from $15k up to $36k
  • Maximized sales by utilizing client-centric approach to assess clients’ needs and demonstrate how products features, functions, and benefits meet needs
  • Increased the dealership’s average monthly sales by an additional 2 deals because of language skills

Assistant to Station Manager

WCLK Radio Station (91.9)
Atlanta
01.2014 - 06.2014
  • Answered calls from donors and processed pledges for WCLK radio, resulting in $ 274.00 for the spring drive fundraises
  • Responsible for maintaining a database of current and potential donors by reviewing, analyzing, and preparing customer information
  • Provided information to listeners regarding to the station and upcoming contests

Education

MASTER - AUDIT AND TAXATION

UNVERSIDADE CATÓLICA DO PORTO
PORTO, PORTUGAL
01.2024

BACHELOR OF ARTS (B.A.) - SOCIAL SCIENCE, FINANCE AND FINANCIAL PLANING

CLARK ATLANTA UNVERSITY
Atlanta, GA
05.2018

Skills

    Technical expertise
  • Financial Systems and Tools: Proficient in Oracle NetSuite, SAP, Salesforce CRM, and Slack; experienced with freight-forwarding ERP systems, Asycuda (customs clearance software), and Vita/TCE for IRS calculations
  • Data Analysis and Reporting: Advanced Microsoft Excel (Certified), Business Objects, Looker, and Conviva for data visualization and forecasting, skilled in regression analysis, forecasting, and crafting insights for financial decision-making
  • ERP and Project Tools: Expertise in JIRA for project management, PowerPoint for impactful presentations, and robust knowledge of project lifecycle management
  • Finance and Business Strategy
  • Corporate finance: a deep understanding of equity finance, cash flow analysis, fixed and working capital management, and investment strategies for diverse markets
  • Strategic Planning: Proficient in designing business strategies, conducting SWOT analysis, and leveraging Porter’s Five Forces for competitive analysis
  • Market analysis: Skilled in identifying target markets, diversification opportunities, and assessing globalization impacts, and competitive advantages
  • Project Management and Leadership
  • Program Management: Proven experience in leading and managing large-scale projects, from proposal creation to execution, including stakeholder communication
  • Change Management: Expertise in succession planning, KPI development, and aligning human capital with organizational goals
  • Public Speaking and Communication: Exceptional presentation skills, with a track record of facilitating interviews, delivering training, and engaging in corporate communication initiatives
  • Analytical and problem-solving skills
  • Cost Optimization: Experienced in cost reduction strategies, supply-demand analysis, and profit and revenue forecasting
  • Financial modeling: Strong capability in developing investment strategies and analyzing data for foreign exchange-related issues
  • Data-driven insights: Proficient in leveraging social systems, technology upgrades, and environment-based factors for strategic financial solutions
  • Marketing and Digital Proficiency
  • Corporate Marketing: Expertise in social media marketing, employee engagement, and corporate communications
  • Digital Tools: Skilled in using platforms like Robin Hood (currency exchange), Adyen, and Eraro for financial transactions and payment management

References

Available upon request

Professional Statement

Excel, Outlook, Business Strategy Game, SAP, VITA/TCE, Jira, Oracle (netsuite) tools, Capism, Presentation, PowerPoint, Interviews, Public Speaking, Project Proposal, English, Portuguese, Spanish, employee, structure, technology, social system, environment, fixed and working capital, diversification, technology upgrading, equity finance, investment and banking, accounting, cash flows, profit and revenue, supply and demand, cost reduction, design of business strategies, product differentiation, SWOT analysis, porter five forces, globalization, global competition, identify competitive advantage, regression and forecast, identify target market, investment strategy, request and analyze data for foreign exchanges issues

Languages

Portuguese
First Language
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
German
Beginner
A1
French
Elementary (A2)
A2

Affiliations

• 2011/2012: Winner of a Sonangol scholarship (Angolan company) to study in the USA.

• 2014/2016: President of the international students' association at Clark Atlanta University.

• 2021: Winner of the best Customer Support Agent in the Porto region for the Sitel Group Portugal project.

Accomplishments

    • Human Capital Management

    • KPI’s

    • Succession Planning

    • Microsoft Office Suite (Savvy)

    • Employee Relations

    • Corporate Communications & Marketing

    • Change Management

    • Program Management

    • Social Media Marketing

    • Robin Hood (Currency Exchange)

Certification

Microft Excel para Financeiros Gestores e Contabilistas (Certform 2024)

Google Tools

Certified IRS/IRC (VITA/TCE)

References

References available upon request.

Timeline

Netsuite Functional Consultant

Where2Retail
10.2021 - Current

Sports Agent, Administrations Duties

DOME ENTERPRISE
10.2021 - 01.2023

Customer Suporte

TRANSCOM
09.2021 - 10.2021

Real Estate

Grupo Remax
05.2021 - Current

Teleoperator, Customer Support

SITEL
05.2021 - 10.2022

Freight Forwarder Agent

TIBA ANGOLA, S.A.
04.2018 - 12.2020

Sales Associate

J.W. BUSINESS ACQUISITIONS
05.2015 - 08.2016

Sales Consultant

RICK CASE KIA
05.2015 - 08.2016

Assistant to Station Manager

WCLK Radio Station (91.9)
01.2014 - 06.2014

MASTER - AUDIT AND TAXATION

UNVERSIDADE CATÓLICA DO PORTO

BACHELOR OF ARTS (B.A.) - SOCIAL SCIENCE, FINANCE AND FINANCIAL PLANING

CLARK ATLANTA UNVERSITY
Eric Decoy Martins Manuel