Hi, I’m
Eric Franco
Quinta do Anjo
Summary
IT Industry
is a professional who has been in the IT industry for more than 10 years, working in many kinds of companies like pharmaceutical industry, banks entities, telecommunication providers and bank partners, Public Sector. Traveling the entire world and working in contact with kinds of cultures. Qualified IT project manager who communicates well with clients, stakeholders, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client. Involved in designing, configuring, maintaining, and troubleshooting complex networks and security environments. Evaluated new and emerging security threats and vulnerabilities, products, and technologies; Designed and maintained hosting and corporate network and telecommunications infrastructure with the best practices by managing paths and OS updates. Designed and Configured the WAN infrastructure; Installed, configured, and maintained PCs, networking equipment and network operating systems Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient IT Security Network Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in best IT practices. Innovative and goal-oriented Management professional committed to IT Industry. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through remediation's. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
years of professional experience
Work History
Hitachi Astemo
IT Network Security Manager
01.2024
Job overview
- As a Network Security Manager at Hitachi Astemo, I’m responsible for overseeing the network security infrastructure, specifically focusing on the Network Security Team
- My role involved ensuring the network was secure, robust, and compliant with quality standards
- I managed security team incidents, provided training to staff, and led projects to enhance network security
- Additionally, I implemented changes in processes to improve efficiency and alignment with ITIL practices.
Noesis
Collaboration Engineer
08.2019
Job overview
- As a Collaboration Engineer at Noesis, my main responsibilities included maintaining the network and ensuring that all changes were implemented effectively
- I also ensured that all data was maintained in accordance with quality requirements, trained and recommended improvements in the training process, and monitored all threats received on the system
- Additionally, I managed high and medium-sized projects for the organization with PMI practices and performed changes in processes to ensure an effective system with ITIL practices.
Amgen
Network Security IS Specialist Engineer
01.2022 - 04.2024
Job overview
- As a Network Security IS Specialist Engineer at Amgen, my main responsibilities included maintaining the network and ensuring that all changes were implemented effectively
- I also ensured that all data was maintained in accordance with quality requirements, trained and recommended improvements in the training process, and monitored all threats received on the system
- Additionally, I managed high and medium-sized projects for the organization with PMI practices and performed changes in processes to ensure an effective system with ITIL practices.
Axians GALP
Network Engineer
01.2020 - 10.2022
Job overview
- As a Network Engineer at Axians GALP, my main responsibilities included maintaining the network and ensuring that all changes were implemented effectively
- I also ensured that all data was maintained in accordance with quality requirements, trained and recommended improvements in the training process, and monitored all threats received on the system
- Additionally, I managed high and medium-sized projects for the organization with PMI practices and performed changes in processes to ensure an effective system with ITIL practices.
MEO - Altice
Network Engineer
02.2018 - 02.2019
Job overview
- As a Network Engineer at MEO - Altice, my main responsibilities included maintaining the network and ensuring that all changes were implemented effectively
- I also ensured that all data was maintained in accordance with quality requirements, trained and recommended improvements in the training process, and monitored all threats received on the system
- Additionally, I managed high and medium-sized projects for the organization with PMI practices and performed changes in processes to ensure an effective system with ITIL practices.
Mentors Graphics Siemens
Network Engineer
08.2017 - 06.2018
Job overview
- As a Network Engineer at Mentors Graphics Siemens, my main responsibilities included maintaining the network and ensuring that all changes were implemented effectively
- I also ensured that all data was maintained in accordance with quality requirements, trained and recommended improvements in the training process, and monitored all threats received on the system
- Additionally, I managed high and medium-sized projects for the organization with PMI practices and performed changes in processes to ensure an effective system with ITIL practices.
Unisys - EFSA Europe Food Safety Authority
Network, Security, Voice and Wi-Fi Specialist
11.2016 - 07.2017
Job overview
- As a Network, Security, Voice and Wi-Fi Specialist at Unisys - EFSA Europe Food Safety Authority, my main responsibilities included technical activities, team management, coordination of third-party providers, feasibility of projects, socket decisions in proposals, cost analysis, integration, scope, time, schedule, monitor and control large projects
- I also assisted various technical groups and resolved all issues that occurred in the network and other systems, recommended changes in the network and its security, and documented all updates and designs prepared for the network.
Onset - Johnson & Johnson
Network IT Project Manager
05.2014 - 08.2016
Job overview
- As a Network IT Project Manager at Onset - Johnson & Johnson, my main responsibilities included working by leading IT projects deliverables to attend expectations of Janssen, Consumer, and Medical
- I had knowledge of JNJ processes in Ariba, Iris, Capex, OpenX, and others
- I also managed technical activities, team management, coordination of Verizon partner, Accenture, and local partners, in all Latin America feasibility of projects, strong opinion in decisions of proposals, cost analysis, integration, scope, time, schedule, monitor and control large projects.
Infoserver - ItaúBBA Bank
Project Leader
10.2010 - 10.2013
Job overview
- As a Project Leader at Infoserver - ItaúBBA Bank, my main responsibilities included technical activities, team management, coordination of third-party providers, feasibility of projects, socket decisions in proposals, cost analysis, integration, scope, time, schedule, monitor and control large projects
- I also published a case study in the Journal Live Magazine for the second quarter 2012 issue 6, pages 24 and 25, and worked on the Videoconferencing Project, integrating solutions with different vendors and providing a video conference guide.
ITC
Network Analyst Full
04.2010 - 10.2010
Job overview
- As a Network Analyst Full at ITC, my main responsibilities included working with 3COM networks, METROWAN, OSPF, MPLS backbone, border router, switch access and distribution
- I also worked on network architecture in OSPF, prepared deployment scripts, and provided technical documentation and design review.
ATMOS Systems
Network Analyst Full
02.2009 - 04.2010
Job overview
- As a Network Analyst Full at ATMOS Systems, my main responsibilities included ministering training networks, SUN hardware, and operating systems Unix
- I also prepared user manuals and courseware, provided technical documentation and review of environmental projects, and implemented the new X4000 system for monitoring airspace in the Brazilian territory.
CITIBANK
Network Analyst Full
03.2008 - 02.2009
Job overview
- As a Network Analyst Full at CITIBANK, my main responsibilities included monitoring link, backbone, and equipment configurations Cisco
- I also provided support for LAN, WAN, VPN, Frame Relay, RIPv1/v2, BGP, OSPF, and performed the exchange of old equipment for new infrastructure across the bank.
M13 /QOS
Network Analyst Full
01.2007 - 12.2007
Job overview
- As a Network Analyst Full at M13 /QOS, my main responsibilities included monitoring link, backbone, and equipment configurations Cisco
- I also provided support for LAN, WAN, VPN, Frame Relay, RIPv1/v2, BGP, OSPF, and worked on the project for Telefonica, configuring routers and upgrading firmware.
Vermont Call Center
Support Analyst
12.2005 - 01.2006
Job overview
- As a Support Analyst at Vermont Call Center, my main responsibilities included customer and user support in the help desk, setting up proxy servers and Exchange backups, and working on the Aware project for Santander and Vivo, which involved installation of workstations and telephone systems, system implementation, configuration of switches, VLANs, and domains, and structured cabling.
Education
Paulista University Sao Paulo, Brazil
Bachelor's degree from Network Management
FIAP University Sao Paulo, Brazil
MBA from Faculty of Informatics and Management Paulista - MBA Project Management with PMI Practices
Skills
- Analytical Thinking
- Managing Operations and Efficiency
- Problem-solving aptitude
- Budget Management
- Hiring and Training
- Task Prioritization
- Scheduling and Coordinating
- Emergency Response
- Project Management
- Fiscal Management
- Business Administration
- Employee Coaching and Mentoring
- Time Management
- Strategic Planning
- Customer Service
- Task Delegation
- Analytical Skills
- Process Improvement
- Relationship Building
- Staff Development
- Schedule Management
- Complex Problem-Solving
- Contract Management
- Contract Negotiation
- Problem Resolution
- Staff Management
- Organizational Skills
- Performance Management
- Business Development
- Adaptability and Flexibility
- Interpersonal Skills
- Revenue Forecasting
- Attention to Detail
- Operations Management
- Active Listening
- Training and Development
- Idea Development and Brainstorming
- Teamwork and Collaboration
- Multitasking Abilities
- Performance Evaluation
- Decision-Making
- Positive Attitude
- Continuous Improvement
- Team Collaboration
- Needs Assessment
- Problem-Solving
- Business Planning
- Budget Administration
- Project Planning
- Negotiation
- Technical Proficiency
- Team building
Certification
- CCNA - CSCO11573636
- CCNA Wireless - CSCO11573636
- CCNP - CSCO11573636
- CCIE R&S written CCIE# 55765
- CCIE Collaboration - CCIE# 55765
- SCRUM Master 46837497929576
- AWS Certified Solutions Architect
- AWS Certified Solutions Architect Professional
- AWS Certified Security
- AZURE Network Engineer Associate (AZ-700)
- Fortinet NSE4
Summary Of Qualifications
ITIL processes, PMI, MS-Project, feasibility developing scenarios, costs, projects, and status report. Time Management, Cost, Scope, Integration, Human Resources, Quality, Risk, Communication, Acquisition, Development Schedule, Project charter, WBS, Conflict management, Stakeholders expectative management, IPX/SPX, TCP/IP, Frame Relay, RIP I and II, EIGRP, OSPF, BGP, TIP, SIP, H323, H264, SNMP, POP3, IMAP4, SMTP, DNS, PPP, SMB, WINS, MPLS., Network Solutions: Configuration experience and network administration (LAN / WAN / VPN / VOIP), Nexus Families since 2000 until 7000 series, CRS Families and ASR since 1000 until 9000 families; Cisco 6500 Series, Cisco Routers Series, Cisco Access Switches Series, and stack, Cisco ACE, F5 load Balancers, HP Switches, Huawei Routers Series, H3C Switches, Cisco Prime, SDN Solutions. Unified Communications Solutions: Cisco Unified Communications Manager, Cisco Unity, Cisco Presence, Voice Gateway 2900 Family, ISR4000 Family. IP Phone 7900 series, 8940 series… Video Conference Solutions: CTS Family, MX200, MX300, MX800, IX5000, and IX9000 Family, SC and SX Family, SX20, SX80 SX Family Wireless solutions: Cisco 5508 Wireless Controller, Cisco Aironet AIR-CAP3702I-E-K9, Cisco Aironet AIR-CAP3502I-E-K9, Cisco Aironet AIR-CAP1532I-E-K9. Security Solutions: New Firewall Generation Palo Alto, Fortinet, Checkpoint, Cisco Firepower, IDS/IPS, F5 load Balancers WAF and LTM, Cisco ISE as NAC solution, 802.1x and Radios, Site Protector, SNORT, Free Swan (VPN), IPSec, PGP, PKI, RSA, OpenSSL, OpenSSH, OpenLDAP, SIEM, TACACS, Security in L2, L3, and Application level
Personal Information
Nationality: Italian
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 10 in the development of Network Structure
- Resolved product issue through consumer testing.
Bike, GYM, Barbecue, Age of Empires
Ride bike in the montain and road
Workout 1 hour daily
Like to cook and follow Brazilian barbecue in my weekends with my friends and family, also improve by following Brazilian and Italian chefs.
Love play Age of Empires too because is an strategic game and is a good way to manage resources exercise strategy in my brain.
Languages
Portuguese
Native language
Italian
Advanced
C1
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
IT Network Security Manager
Hitachi Astemo
01.2024
Network Security IS Specialist Engineer
Amgen
01.2022 - 04.2024
Network Engineer
Axians GALP
01.2020 - 10.2022
Collaboration Engineer
Noesis
08.2019
Network Engineer
MEO - Altice
02.2018 - 02.2019
Network Engineer
Mentors Graphics Siemens
08.2017 - 06.2018
Network, Security, Voice and Wi-Fi Specialist
Unisys - EFSA Europe Food Safety Authority
11.2016 - 07.2017
Network IT Project Manager
Onset - Johnson & Johnson
05.2014 - 08.2016
Project Leader
Infoserver - ItaúBBA Bank
10.2010 - 10.2013
Network Analyst Full
ITC
04.2010 - 10.2010
Network Analyst Full
ATMOS Systems
02.2009 - 04.2010
Network Analyst Full
CITIBANK
03.2008 - 02.2009
Network Analyst Full
M13 /QOS
01.2007 - 12.2007
Support Analyst
Vermont Call Center
12.2005 - 01.2006
Paulista University Sao Paulo, Brazil
Bachelor's degree from Network Management
FIAP University Sao Paulo, Brazil
MBA from Faculty of Informatics and Management Paulista - MBA Project Management with PMI Practices
Similar Profiles
Sukhpreet SinghSukhpreet Singh
Forklift Operator at HITACHI ASTEMOForklift Operator at HITACHI ASTEMO
Kentavis CaffeyKentavis Caffey
Production Engineer at Hitachi AstemoProduction Engineer at Hitachi Astemo
Aleieldin Ali GheithAleieldin Ali Gheith
Embedded SW Engineer, Avelabs, an Arrow Company at Hitachi Astemo ContractorEmbedded SW Engineer, Avelabs, an Arrow Company at Hitachi Astemo Contractor
Rajinder KumarRajinder Kumar
Team Leader at Hitachi Astemo Canada Inc.Team Leader at Hitachi Astemo Canada Inc.
BENJAMIN HUGGETTBENJAMIN HUGGETT
ENGLISH CUSTOMER REPRESENTATIVE at TELEPERFORMANCE PortugalENGLISH CUSTOMER REPRESENTATIVE at TELEPERFORMANCE Portugal