Erkam Kurt
Lisbon,Lisbon
Summary
Accomplished professional with extensive experience in customer support and engineering roles, demonstrating strong problem-solving and communication skills. Customer-focused professional with experience in support and engineering roles, including Player Support Specialist at Thoth AI and Customer Advisor at Concentrix. Proven track record of exceeding KPIs, resolving complex issues, and building strong client relationships. Background in engineering as a Site Manager Engineer and Control Engineer, with experience in project management and communicating technical concepts to stakeholders. Seeking to leverage skills in customer experience, negotiation, and business development to drive operational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Player Support Specialist
Thoth AI
Lisbon
02.2025 - 01.2026
- Managed complaints through emails with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
Customer Advisor- English & Turkish
Concentrix
Lisbon
10.2023 - 11.2024
- Effectively managed inbound - outbound calls and emails using strong problem-solving skills.
- Over %100 KPIs. Resolved troubleshooting issues, providing product info, recommended products resulting in upselling, handled refunds & returns for Philips Hue smart and non-smart lighting products.
- Concentrix is a global company that helps worldwide brands improve their customer support, sales and marketing, outsourcing, and technology and services.
Site Manager Engineer
Adame Engineering
Sanliurfa
04.2023 - 06.2023
- Managed the construction site ensuring all the stages were completed in time and within budget.
- Key Results: 180 MW of the power plant has been built. Handled mechanical issues, purchasing processes negotiating with suppliers, cost management. Built supplier relationships. Collaborated with cross-functional teams to ensure project milestones were met.
- Adame Engineering constructs solar power plants.
Control Engineer
Ceyhan Technical Building Inspection Ltd.
Adana
09.2022 - 04.2023
- Ensured proper functioning of plumbing, heating, and fire systems, of buildings. Contributed to project quality and client satisfaction.
- Key Result: Translated complex technical information into insights for stakeholders. Identified and resolved issues in mechanical systems promptly. Worked closely with technical teams and clients to ensure safety and performance compliance. Prepared detailed records and reports showcasing attention to detail and organizational skills.
International Customer Service Representative- English
Assist
08.2021 - 08.2022
- Managed inbound calls for Turkish Airlines project with effective communication and problem-solving skills.
- Resolved customer inquiries regarding providing info, handling ticket purchases, refunds, seat selections, baggage claims.
- Upsold premium services to boost revenue.
Education
Bachelor of Science - Mechanical Engineering
Bialystok University of Technology
Bialystok, Poland08.2020
Bachelor of Science - Mechanical Engineering
Fırat University
Elazig, Türkiye06.2021
English Language Prep. Course - English Language
Fırat University
Elazig, Türkiye06.2016
Skills
- Lead Generation and Prospecting
- Ability to Pitch
- Negotiation
- Closing
- Objection Handling
- CRM
- Active Listening
- Persuasive Communication
- Relationship Building & Management
- Team Collaboration
- Technical troubleshooting
- Problem solving
Notes
Has Portugal-EU Residency
Certification
- IELTS 7.0
- C1 English Language Proficiency OLS/Erasmus +
Languages
Turkish
First Language
English
Advanced
C1
Portuguese
Intermediate
B1
Hobbies and Interests
- Weightlifting
- Traveling
- Online Education
- Reading
- Latin Dances
Timeline
Player Support Specialist
Thoth AI
02.2025 - 01.2026
Customer Advisor- English & Turkish
Concentrix
10.2023 - 11.2024
Site Manager Engineer
Adame Engineering
04.2023 - 06.2023
Control Engineer
Ceyhan Technical Building Inspection Ltd.
09.2022 - 04.2023
International Customer Service Representative- English
Assist
08.2021 - 08.2022
Bachelor of Science - Mechanical Engineering
Bialystok University of Technology
Bachelor of Science - Mechanical Engineering
Fırat University
English Language Prep. Course - English Language
Fırat University