ERNESTA TYLER
Corroios
Summary
Dynamic and results-oriented Strategy and Operations Manager with a solid foundation in real estate management and procurement, now seeking to transition into a Human Resources Manager role. Experienced in leading diverse teams and enhancing organizational effectiveness through strategic planning and performance improvement.
Proven track record in managing the recruitment process, from talent acquisition to onboarding, ensuring alignment with organizational goals. Adept at fostering a collaborative team environment, optimizing resource allocation, and enhancing stakeholder engagement. Committed to developing effective HR strategies that drive employee satisfaction and organizational success.
Overview
6
6
years of professional experience
Work History
PROCUREMENT MANAGER
University College London Hospitals
London
02.2022 - Current
- Used outstanding organisation and project management skill to coordinate high-value supply chain activity.
- Closely monitored performance improvement initiatives, verifying progress towards achievement of KPIs.
- Built and nurtured profitable, productive stakeholder and supplier relationships through effective communication and networking.
- Carried out comprehensive, diligent metric reporting, aiding effective data analysis.
- Identified key opportunities in saving time and money across supply chain portfolios.
- Presented supply chain briefings, identifying development opportunities within procurement activity.
- Developed and delivered innovative supplier strategy, improving cost-efficient partnerships.
- Used outstanding problem-solving and conflict-resolution skills to mitigate supplier performance issues.
- Offered commercial advice and support to internal stakeholders, enhancing profitable supplier performance.
- Drafted accurate contracts with meticulous attention to company policy and legislative compliance.
- Demonstrated strategic stakeholder mapping, aiding smooth-running delivery of commercial activity.
- Validated UCLH business needs, informing procurement planning and sourcing decisions.
- Facilitated contract variations with clear and detailed terms while adapting to shifting stakeholder demands.
- Conducted tender processes and sourced suppliers to effectively meet business needs and fulfil organisational strategy.
- Developed contract management plans to enhance supplier performance and resolve recurring issues.
- Maintained clear audit trails and documentation to support multiple business areas.
- Shared knowledge of public sector procurement procedures for complex tenders.
- Researched market trends and best practices and adapted procurement strategy to reflect changing landscape.
- Updated contract management software and reporting frameworks to drive efficiencies and improve accountability.
- Assessed risks by researching suppliers and analysing market trends to protect organisational assets.
- Negotiated with suppliers and implemented contracts to secure value for money and maximise resources.
- Managed tenders for key partnerships and operations spanning multi-year contracts.
- Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
- Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
- Forecasted budgets and planned procurement activity to meet wider organisational needs.
- Prepared reports outlining business intelligence and management information to guide strategic decision making.
Real Estate Manager
Property Asset Management
London
03.2021 - Current
- Managed property portfolios to maximise rental income efficiency.
- Conducted market analysis for strategic pricing and investment decisions.
- Led tenant negotiations to ensure lease agreements were mutually beneficial.
- Oversaw maintenance teams to ensure buildings met safety regulations consistently.
- Developed marketing strategies to enhance property visibility and appeal.
POPULATION HEALTH COMMISSIONING MANAGER
North Central London CCG
London
11.2021 - 09.2022
- Developed Population Health Strategy that aimed to improve health outcomes within North Central London.
- Prepared and implemented project plans and strategies and their effectiveness.
- Worked with a range of individuals, organisations and communities to help reduce the incidence of obesity and other health outcomes across the population in a local area through events, awareness raising and having better access to healthcare.
- Developed plans and strategies to help increase access to those requiring mental health services and reducing the stigma associated with some mental health conditions.
- Developed ongoing programmes using good team communication and collaboration.
- Helped to reduce health inequalities throughout improving health outcomes for specific groups (such as access to diet, fitness and exercise services specifically for people from poorer or socio-economic backgrounds that people from wealthier backgrounds may find easier to access).
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Organised files to support efficiency and traceability.
- Built and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Measured and accurately processed materials to minimise wastage.
- Identified issues, analysed information and provided solutions to problems.
- Met schedule using excellent planning and coordination skills.
HEAD AND NECK CANCER SERVICE MANAGER
University College London Hospitals
London
10.2020 - 04.2021
- Oversaw the day-to-day operations of the Head and Neck Cancer Service at University College London Hospitals.
- Collaborated with theatres and Bed managers to ensure smooth surgical preparations.
- Managed clinical, professional, clerical and administrative staff.
- Managed contracts and service delivery agreements.
- Attended meetings, wrote reports and delivered presentations.
- Bought equipment and supplies and organised stores.
- Used computers to manage information and financial data to analyse and measure performance.
- Managed the recruitment, selection, appraisal and development of staff.
- Worked towards ensuring quality and value for money for patients.
- Managed complaints with calm, clear communication and problem-solving.
- Optimised team training and staff development.
- Created plans and communicated deadlines to complete projects on time.
- Managed bookings to optimise team availability.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Supervised work of contracted employees to deliver work on schedule.
- Organised files to support efficiency and traceability.
- Troubleshot problems and diagnosed system faults.
- Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities.
- Ensured patient service stayed excellent and helpful by closely monitoring staff performance and assessing patient reviews.
- Improved operations by providing extra training to inefficient, underachieving staff.
- Collaborated with customers to discuss service needs and offer available solutions.
- Ensured customer service met high-quality standards by analysing staff performance and monitoring customer reviews.
- Kept department running efficiently and effectively by implementing enhanced policies and procedures when required.
- Monitored department operations to identify inefficiencies and process flaws, promptly managing change.
- Handled patient complaints in a calm, efficient and effective manner.
- Assisted administrative teams with invoicing, processing orders and tracking inventory levels using software.
- Monitored stock in storage and shelves, ordering new supplies to replenish out-of-stock items.
- Managed creation and implementation of company budgets, closely monitoring expenses to avoid overspending.
IMPROVEMENT & IMPLEMENTATION MANAGER
Birmingham Community Rehabilitation NHS Foundation Trust
Birmingham
03.2020 - 10.2020
- Managed services to provide equal access to different groups and promote inclusion in healthcare.
- Supported the Community team to achieve newly set KPIs and improve their performance.
- Helped the community team to move from using Excel to using computer programs.
- Administered facility records, keeping adequate information about activities and following strict data protection requirements.
- Coordinated training to build and maintain qualified healthcare services team.
- Monitored and tracked resources against requirements to determine needs for increases in staff, equipment or services.
- Monitored use of supplies, equipment and services to identify and correct overspend.
- Developed and implemented strategic plans to expand service offerings and improve programme results.
- Evaluated healthcare personnel work against regulatory standards and industry best practices benchmarks.
- Set clear and reasonable objectives for staff and facility performance.
- Enforced consistent health and safety practices in compliance with applicable standards for maximum staff and patient protection.
GRADUATE GENERAL MANAGEMENT TRAINEE
NHS Business Authority
London
09.2020 - 09.2020
- Have a knowledge of quality and performance measures and processes.
- Have good communication skills:
- Leadership skills
- Organisational skills
- A willingness to work with others and respect their views
- Confidence with information technology
- Negotiating skills
- The ability to challenge the way things are and find better alternatives
- Honesty and fairness in dealing with other people
- A commitment to the ideals of quality and fairness in delivering healthcare.
- Experience in:
- Creating plans and communicating deadlines to complete projects on time.
- Prepared orders to deliver excellent presentation and quality standards.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Enhanced working relationships by participating in team-building activities.
- Guided teams in product merchandising and inventory management.
- Developed ongoing programmes using good team communication and collaboration.
- Diffused challenging situations using conflict management techniques.
Education
Higher National Diploma - Psychological Research and Statistics
University of Sunderland
SunderlandDiploma of Higher Education - Psychology
University of Sunderland
SunderlandSkills
- Strategic planning
- Team leadership
- Performance improvement
- Conflict resolution
- Budget forecasting
- Risk management
- Stakeholder engagement
- Data analysis
- Procurement strategy
- Stakeholder mapping
- Major equipment procurement
- Supplier strategy generation
- Supplier negotiations
- Portfolio improvement initiatives
- Supplier conflict resolution
- Supply chain management
- Metric reporting
- Contract drafting
- NHS legislation knowledge
- Decision-making
- Applicant tracking
- Contract management
- Exceptional negotiation skills
- Supplier negotiation
- Risk assessment
- Supply chain optimization
- Market research
- Effective communication
- Problem solving
- Employee relations
- Performance management
- Recruitment strategies
- Project management
- Resource allocation
- Team collaboration
- Leadership development
- Policy enforcement
- Records management
- Recruitment life cycle
- Employee retention
- Employee morale management
- Training and mentoring
- Staffing and recruiting professional
- Diversity and inclusion
- Talent acquisition
- HR leadership
- Compensation and benefits
- Talent management
- Recruitment and selection
- Recruitment oversight
- HR policies and procedures
- Employee engagement
- Employee support
- Orientation preparation
- Recruitment
- HR guidance
- Organizational development
- Career development
- Staff management
Hobbies and Interests
NLP Coach in progress
Languages
- Lithuanian, native
- Portuguese, elementary
- English, advanced
Languages
English
Proficient
C2
Lithuanian
Proficient
C2
Portuguese
Elementary
A2
Timeline
PROCUREMENT MANAGER
University College London Hospitals
02.2022 - Current
POPULATION HEALTH COMMISSIONING MANAGER
North Central London CCG
11.2021 - 09.2022
Real Estate Manager
Property Asset Management
03.2021 - Current
HEAD AND NECK CANCER SERVICE MANAGER
University College London Hospitals
10.2020 - 04.2021
GRADUATE GENERAL MANAGEMENT TRAINEE
NHS Business Authority
09.2020 - 09.2020
IMPROVEMENT & IMPLEMENTATION MANAGER
Birmingham Community Rehabilitation NHS Foundation Trust
03.2020 - 10.2020
Higher National Diploma - Psychological Research and Statistics
University of Sunderland
Diploma of Higher Education - Psychology
University of Sunderland