Ese Tina Odion

• Support the screen preparation process and handle textile placement or removal during printing operations. • Assist in setting up and dismantling screen-printing machines to ensure efficient production flow.

• Conduct quality control checks on printed textiles and report deviations to senior printing operators. • Document and organize completed print orders for packaging and shipment.

• Package both bulk and individual printed garments by order specifications.

• Operate the heat transfer press to apply transfer prints to garments with precision.

• Collaborate with the production team to meet daily output targets while maintaining high-quality standards.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Created customer support strategies to increase customer retention.
• Developed personalized solutions for customers'' needs, fostering strong relationships and driving brand loyalty.
• Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Made customers aware of current and new programs and services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Produced and implemented customer satisfaction guarantee program which directly resulted in 7% increase in sales.
• Contributed to a positive work environment by maintaining open lines of communication with colleagues, sharing best practices, and collaborating on initiatives aimed at enhancing team performance.
• Cross-trained and backed up other customer service managers.
• Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Educated customers about billing, payment processing and support policies and procedures.