Esha J Gounder

• Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
• Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
• Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
• Collaborated with culinary teams to create diverse menus reflecting seasonal ingredients and trending flavors.
• Analyzed sales data to identify trends and areas for improvement in the food and beverage department''s performance metrics.
• Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
• Enhanced customer satisfaction by implementing innovative food and beverage menu concepts.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Worked with qualified chef to diversify menu with new offerings.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Implemented effective inventory control systems to reduce food spoilage and waste.

Expertise in Cold Kitchen and Bakery & Pastry: Experienced in choosing, preparing, and presenting cold foods, such as salads, cold soups, meats and cheeses. Knife skills - cutting, chopping, carving, dicing. Ability to fill-in at other stations when chefs are absent. Responsible for inventory, preparation and presentation of select dishes and food items.

• Assisted head chef in cooking dishes according to ingredients.
• Taking care of the operation in absences of head chef .
• Stored food safely and orderly in freezer and refrigerator.
• Checked food inventory and ordered ingredients.
• Chopped ingredients and garnishes preparing the mise em place.
• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
• Followed recipes and instructions to achieve quality and presentation standards.
• Replenished food and ingredients supplies to meet service demand.
• Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
• Trained new kitchen staff on proper food handling and preparation techniques.
• Prepped ingredients ahead of time to increase cooking and service speed.
• Supported senior chefs with creative meal planning and recipe development.

Proprietor # : Chirag Parmar

+91 7738731519

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.

• Proprietor # : Wilfy

+919860515532

• Maximized truck capacity utilization for optimal results while adhering to appropriate weight limits.
• Assisted in streamlining delivery processes for increased productivity and costeffectiveness.
• Provided exceptional customer service through proactive communication on delivery updates or delays as needed.
• Loaded and unloaded water supplies efficiently, minimizing spillage while maintaining safety standards at all times.
• Maintained a safe driving record, adhering to all traffic rules and regulations.
• Contributed to team efforts by assisting colleagues during high-demand periods, ensuring efficient workflow across all drivers'' assignments.
• Improved water delivery efficiency by carefully planning routes and adhering to schedules.
• Ensured compliance with state regulations regarding permits for transporting water supplies across state lines.
• Ensured optimal truck performance with regular maintenance checks and addressing issues promptly.
• Reduced fuel costs by monitoring vehicle performance and implementing eco-driving techniques.

• Proprietor name #: Rajesh Vaidya #: +919845794938
• Rajesh.Vaidya@cbre.co.in
• Facilitated clear communication between event staff, vendors, and clients throughout the planning process.
• Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
• Coordinated travel and accommodations for event attendees.
• Developed engaging marketing materials for promotional efforts, resulting in higher attendance rates.
• Conducted post-event evaluations to assess success metrics and identify areas for improvement in future events.
• Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Coordinated transportation and parking arrangements for guests and vendors.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Streamlined event planning processes for increased efficiency and reduced costs.
• Managed venue, labor and technical efforts of internal and external partners to successfully execute [Number] events per year.
• Mentored junior staff members, providing guidance in event planning best practices and fostering professional growth within the team.
• Developed detailed event reports, documenting all aspects of each event.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Increased client satisfaction by providing personalized customer service before, during, and after events.
• Developed and distributed event surveys to gather feedback and assess event success.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Implemented protocols and procedures to effectively manage planning process.
• Produced concept plans for high-profile corporate meetings and events.
• Monitored and controlled event expenditures to meet budgets.
• Enhanced attendee experience by skillfully managing event logistics and coordinating with vendors.

Proprietor #: Arthur L Fernandes

+91 9820988415 / +91 2249602971

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Interviewed, recruited and trained new onboarding candidates.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
• Located bottlenecks to streamline existing processes.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
• Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
• Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.
• Improved stakeholder satisfaction with regular communication and updates on project progress and outcomes.

Proprietor # : Jayanand D Shetty

+91 9821216699

• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Checked in with servers to confirm preparedness before seating customers.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Answered customer questions about hours, seating, and menu information.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.