Summary
Work History
Education
Skills
Timeline
Generic
Esther Naseem

Esther Naseem

Charneca De Caparica

Summary

Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Work History

Waitress

Sabor Miniero
Charneca de Caparica, Portugal
2023.06 - 2024.03
  • Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Admin Manager

PharoDerma Trading LLC
Dubai, United Arab Emirates
01.2021 - 01.2023
  • Interact with customers, upper management, and vendors, and they manage accounts payable and accounts receivable, also handle administrative issues and customer complaints, and work with executive management and clients to ensure the smooth running of the company.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Financial Consultant

State Life Insurance Corporation LLC
Dubai, United Arab Emirates
01.2020 - 01.2022
  • Explaining various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs
  • Suggesting modifications and updates to clients existing insurance policies
  • Building customized insurance policies and packages to meet clients needs.
  • Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.

Admin Associate

EPOT
Sharjah , United Arab Emirates
01.2019 - 12.2020
  • Dealing with financial operations, approving expenditures, issue payments to vendors, handle petty cash, collect time sheets, deal with payroll, and keep track of account balances
  • Ordering office supplies and furniture etc
  • Managed customer relations through communication and helpful interactions.
  • Worked varied hours to meet seasonal and business needs.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Created promotional materials to advertise products and services.

Call Center Agent

TouchStone
Dubai, United Arab Emirates
01.2019 - 07.2019
  • Taking calls from customers answering questions or addressing any concerns they may have
  • Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

Finance Customer Service

Emirates NBD
Dubai, United Arab Emirates
01.2018 - 07.2018
  • Financial customer service representatives promote their financial institution's products and services, open and close accounts, accept payments, exchange foreign currencies, keep records of transactions, and receive and pay out money
  • Lending Institutions,Brokerage firms mortgagees ,and others businesses
  • Compiling and maintaining records of compliance activities, including account opening documents and customer identification information. Staying current with AML laws, regulations, and guidance to ensure the institution's compliance program up-to-date

Education

BA in Humanities -

Allama Iqbal Open University

Skills

  • English
  • Portuguese
  • Urdu
  • Hindi
  • Office and administration tasks such as document preparation, calls, emails with customers and suppliers Planning invoices, delivery notes, shipping and bank documents Managing company's stock, general reports and daily movements, economic data entry and payment processing Preparation of financial statements, etc
  • Microsoft Office, FAX, Economics
  • Representative and office admin Events and telesales manager
  • Data and document entry Secretary and PR Marketing

Timeline

Waitress

Sabor Miniero
2023.06 - 2024.03

Admin Manager

PharoDerma Trading LLC
01.2021 - 01.2023

Financial Consultant

State Life Insurance Corporation LLC
01.2020 - 01.2022

Admin Associate

EPOT
01.2019 - 12.2020

Call Center Agent

TouchStone
01.2019 - 07.2019

Finance Customer Service

Emirates NBD
01.2018 - 07.2018

BA in Humanities -

Allama Iqbal Open University

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Esther Naseem