Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Software
Languages
Certification
Affiliations
References
hobbies
volunteer experience
other information
Timeline
Generic

Fabio Neto

Summary

Highly competent and determined sports health and well-being graduated student with a drive to build innovative solutions that can bring success to any organisation. Equipped with a sound set of academic, technical and soft skills gained from a solid academic and professional path which include exciting projects that showcase creativity and sophistication. In the last professional experience, has managed to take on embrace a highly ambitious project and successfully deliver important milestones.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

Reddit
08.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Optimize campaigns, setting them up, managing billing processes, obtaining policy approvals, tracking campaign goals (MMP, Pixel, APIs).
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.

Client Partner

Reddit
03.2023 - 08.2023
  • Building and maintaining relationships with clients, taking them on-board process.
  • Improved customer satisfaction ratings with prompt issue resolution and diligent followups.
  • Developed strategic partnerships for increased market reach, collaborating closely with cross-functional teams.
  • Coordinated successful events to showcase the company''s value proposition, generating numerous leads and opportunities for collaboration.

Halfords Sales Assistant

Halfords
01.2020 - 01.2022
  • My role in this job requires many roles and responsibilities
  • As this is a busy work environment, my job is to help confidently and proactively resolve issues for customers and balance many customers in the shop
  • Throughout my time here, I have gained many skills such as:
  • Fittings for batteries, bulbs, car wiper blades;
  • Bike technician - building bikes and repairing bikes.
  • From these roles and skills, I have developed my communication skills with customers by improving their shopping experience providing detailed and excellent customer service
  • I have also had to deal with customer issues and challenges from the public by ensuring sticking with company policies as well as showing respect if a customer is not satisfied
  • This is my current job and I am still learning and eager to push myself to know more and accomplish more.

Youth Coach

Hibernian Community Football Club
01.2019
  • In this job, my role is to deliver coaching sessions to children age 5 - 7-year-olds where I would teach relevant skills, tactics, and techniques
  • I would provide written plans and evaluations of pre-arranged coaching sessions as well as monitor and enhance the performance of the children by providing tuition, encouragement, and constructive feedback
  • I am a confident person who can adjust my actions of behaviors as needed and consider myself adaptable to all situations
  • Being adaptable is vital when teaching, as this was a challenge for me as I had never coached before.

Sales Assistant

Kiltane of Scotland
01.2018 - 01.2019
  • The role in this job is to help confidently and proactively resolve issues for customers and balance several customers in a busy retail environment
  • Contribute to a constructive work environment by consistently treating all Kiltane of Scotland Brand workers and shoppers with respect
  • In addition to this, maintain store expectations to improve customer shopping experience.

Education

Bachelor of Science - Physical Activity, Health And Wellbeing

Queen Margaret University
Scotland
10.2022

HND Sports Development Coaching, Sports Coaching Theory and Practice, Sports Psychology, Anatomy and Physiology, Strength and Conditioning, Fitness Testing for Sports, International Sports -

Edinburgh College
05.2019

Associate of Applied Science - Developing Sporting Performance Football

Edinburgh College
Edinburgh
06.2016

High School Diploma -

Portugal
Lisbon, Portugal
05.2015

Skills

  • Advertising
  • Lead Prospecting
  • Lead Development
  • Account Servicing
  • Schedule Management
  • Account Development
  • Converting Leads

Accomplishments

    - YouTube 100K Plaque.

    - Performance of the Month achievements.

Software

Microsoft Word, Excel, Okta, Salesforce, Google Tag Manager

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working

Certification

Reddit Ads Boost Certification

Affiliations

  • Football, Travelling, Vlogging, Fashion

References

References available upon request.

hobbies

  • Football
  • Travelling
  • Karting
  • Hiking
  • Photography
  • Reading
  • Fashion
  • Volunteering

volunteer experience

  • Hibernian Football Community, 01/01/2019, 12/31/2019, I attended Hibernian Football Community Club weekly where I would provide written plans and evaluations of pre-arranged coaching sessions. I would assist in coaching of the supervisor led sessions, carry out administrative tasks as directed by supervisor, attend meetings as directed by placement supervisor and carry out all other job- related tasks and duties as directed by supervisor. This work placement has benefited me as I have gained leadership and instructing skills.
  • Serve The City, 01/01/2015, 12/31/2015, Serve The City was a volunteer experience that focus to meet socially vulnerable people by working on the themes of exclusion, the homeless people, the isolated elder's, children and young people in situations of greater vulnerability and also help the immigrant and refugee by providing food and shelter.

other information

  • First Aider Qualified
  • Ex-Professional Footballer
  • YouTuber With 280 Plus Thousand Subscribers
  • IT Skills: Microsoft Power BI and MORE

Timeline

Account Manager

Reddit
08.2023 - Current

Client Partner

Reddit
03.2023 - 08.2023

Halfords Sales Assistant

Halfords
01.2020 - 01.2022

Youth Coach

Hibernian Community Football Club
01.2019

Sales Assistant

Kiltane of Scotland
01.2018 - 01.2019

Bachelor of Science - Physical Activity, Health And Wellbeing

Queen Margaret University

HND Sports Development Coaching, Sports Coaching Theory and Practice, Sports Psychology, Anatomy and Physiology, Strength and Conditioning, Fitness Testing for Sports, International Sports -

Edinburgh College

Associate of Applied Science - Developing Sporting Performance Football

Edinburgh College

High School Diploma -

Portugal

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Fabio Neto