FAIZA ESMAIL
Odivelas
Summary
Analytical expert in IT clinical systems and financial operations, specialising in process improvement. Transforms operational data into actionable insights using Excel, Power BI, Tableau, and SQL. Redesigns workflows to minimise costs and streamline administration. Holds an MBA in IT Services Management (Distinction) and a Google Data Analytics certificate.
Overview
3
3
Languages
1
1
Certification
18
18
years of professional experience
Work History
Data & Business Analyst
Oracle
05.2026 - Current
- Gathered data from multiple systems, verified accuracy, and maintained clean records to support data integrity.
- Built status reports and visual dashboards using Power BI and Excel to track progress and support decision-making.
- Applied spreadsheet software, SQL fundamentals and visualisation tools to support data-driven workflows.
- Identified data errors and workflow blockers, proposing actionable solutions to resolve issues and sustain operations.
- Tracked team tasks, scheduled meetings, documented notes, and flagged delays to ensure project timelines were met.
- Delivered clear, concise updates to managers and team members, keeping stakeholders aligned.
Global Payroll Specialist
Teamed Global
04.2023 - 05.2026
- Collaborated within a 3-person team to deliver end-to-end payroll processing for 700+ employees, managing a portfolio averaging 230+ employees per team member.
- Audited and verified complex payroll breakdowns from multiple local payroll providers to ensure accuracy before final distribution, conducting manual checks and calculations to catch vendor discrepancies before they reached employees.
- Ensured regulatory compliance for healthcare, tech and accounting clients by adapting payroll practices to meet sector-specific requirements.
- Created and managed Power BI dashboards to track team KPIs - processing speed, error rates and vendor performance - providing leadership with real-time operational insights.
- Used AI tools, including Claude, to streamline data cleaning, automate routine payroll queries and speed up variance analysis.
- Led end-to-end process re-engineering projects, identifying communication gaps between departments and streamlining workflows for improved collaboration.
- Remote
HR and Data Entry Coordinator
Reed
London
01.2022 - 01.2023
- Executed migration of customer, vendor and item lists into the new system using built-in tools and CSV importers, ensuring accuracy and minimising errors.
- Queried and pulled data using SQL and built reporting visuals in Tableau to support business reporting needs.
- Built Excel pivot tables to produce monthly financial reports, applying data protection principles throughout.
- Used SAP to calculate payable hours, commissions, bonuses, tax withholdings and deductions.
- Interpreted business documents, government regulations and procedure manuals to ensure accurate, compliant processing.
- Conducted parallel and spot-checks against old system final reports, verifying clean reconciliation of accounts prior to sign-off.
- Entered opening balances and historical trial balance figures as of the transition date, taking care to preserve accuracy across the changeover.
- Maintained read-only access to the old in-house system for one year to facilitate historical audits.
- Collaborated within a small remote team, ensuring daily alignment with business objectives.
- Contributed to projects while based in London, ensuring team cohesion and communication.
Supervisor
Apple
01.2014 - 01.2017
- Oversaw daily operations at Tagus Parque, ensuring smooth workflow and adherence to processes.
- Mentored and trained new team members, providing hands-on coaching and structured onboarding to enhance team integration.
- Reviewed technical articles and recommended process changes that reduced repeat service issues by 15%.
- Resolved escalated hardware and software support cases by phone, ensuring issues were addressed and recurring problems routed to appropriate channels.
Service Desk Manager
NHS Organisation
01.2009 - 01.2013
- Maintained an 85% First Contact Resolution rate and restructured team email handling to protect SLA targets.
- Supervised team of 6-8 RA administrators, ensuring output quality through monitoring, compliance audits, workload delegation, and project briefings.
- Led a process re-engineering project that restructured communication flow across 10 departments and cut paperwork by 25%.
- Managed and developed ICT clinical systems for GP practices, hospitals, and related organisations, ensuring seamless internal and external communication.
- Redesigned the card-delivery process for new clinical system rollouts to hospitals and GP practices, cutting annual costs by 20% through reduced fuel and staff time.
Education
MBA - IT Services Management, Organisational Behaviour, Accounting for Managers, Marketing Design & Operations, Strategy, Business Information & Analysis, Service Improvement
University of Leicester
01-2012
BSc - Computing
De Montfort University
01-2003
Skills
- Data analysis and reporting
- Excel and Power BI
- Tableau and SQL
- Python programming
- Google Data Analytics
- Data integrity auditing
- Payroll performance metrics
- ERP system management
- Process mapping
- Agile project frameworks
- Lean project management
- Service delivery optimisation
- Stakeholder communication
- Cross-department coordination
Certification
- PRINCE2 Practitioner, 2023
- Google Data Analytics Certificate, 2024
- Sage Accounting, 2023
- Python - Beginner, 2024
- ITIL Level 2, 2012
- MS Office 365, 2020
- Web Design & CSS, 2013
- Adobe Photoshop & CSS, 2010
Accomplishments
- Collaborated in a 3-person team to deliver end-to-end payroll processing for 700+ employees, maintaining compliance across Healthcare, Tech and Accounting clients (Teamed Global).
- Led a process re-engineering initiative that restructured communication across 10 departments, cutting paperwork by 25% (NHS Service Desk).
- Reduced annual departmental costs by 20% by redesigning a card-delivery process for hospital and GP practice staff, removing unnecessary fuel and staff time (NHS Service Desk Manager).
- Replaced manual data entry with Python scripts, saving 15 hours a week.
- Cleaned messy databases to boost overall reporting accuracy by 25%.
Languages
English
First Language
Urdu
Advanced
C1
Portuguese
Upper Intermediate
B2
Interests
- Reading various Business book and John Grisham
- Travelling
- Volunteering at a nearby school to teach English
Timeline
Data & Business Analyst
Oracle
05.2026 - Current
Global Payroll Specialist
Teamed Global
04.2023 - 05.2026
HR and Data Entry Coordinator
Reed
01.2022 - 01.2023
Supervisor
Apple
01.2014 - 01.2017
Service Desk Manager
NHS Organisation
01.2009 - 01.2013
MBA - IT Services Management, Organisational Behaviour, Accounting for Managers, Marketing Design & Operations, Strategy, Business Information & Analysis, Service Improvement
University of Leicester
BSc - Computing
De Montfort University