FATIMA OSMAN
Birmingham
Summary
A motivated professional with strong communication and interpersonal skills, experienced in building positive relationships and supporting effective teamwork. Adaptable, collaborative, and focused on contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Customer Account Specialist
Eml
07.2025 - 12.2025
- Directed management of sensitive financial and personal data, ensuring adherence to internal compliance policies.
- Addressed customer issues promptly, ensuring compliance with high service standards.
- Streamlined client record updates and maintenance processes across internal systems.
Client Support Associate
Natwest
08.2022 - 06.2025
- Coordinated interactions between banking clients and service teams to ensure timely resolution of inquiries and service requests.
- Streamlined communication of banking product fees and processes to ensure clarity and transparency for clients.
- Monitored and evaluated adherence to regulatory compliance and internal banking standards to mitigate risks.
- Compiled and updated thorough records of client communications and account modifications.
Client Relations Specialist
ActivBank
08.2020 - 07.2022
- Conducted thorough account updates and transaction support, ensuring precision in data management.
- Enhanced client satisfaction by providing dependable, solution-focused support tailored to individual needs.
- Oversaw daily transactions and customer interactions to ensure seamless management of personal and savings account operations.
Skills
- Client & Customer Support
- Attention to Detail
- Working Under Pressure
- Confidentiality & Data Handling
- Team Collaboration
- Strong communication
- Problem-solving
- Time Management
- Data compliance management
Timeline
Customer Account Specialist
Eml
07.2025 - 12.2025
Client Support Associate
Natwest
08.2022 - 06.2025
Client Relations Specialist
ActivBank
08.2020 - 07.2022