Felix Chinenye
Lisbon
Summary
Polite and professional Customer Service Call Center Representative. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Call Center Representative
ALMA BUSINESS SOLUTIONS LLC.
07.2020 - 07.2023
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
Customer Service Call Center Representative
EKESONS PARCEL SERVICES
11.2016 - 12.2019
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Call Agent
NATIONAL EMERGENCY MANAGEMENT AGENCY (NEMA)
04.2014 - 03.2017
- Received emergency and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
Education
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
Owerri, Imo State Nigeria08.2012
Skills
- Customer Satisfaction
- Technical Troubleshooting
- Product and service knowledge
- Complaint resolution
- Call Management
- Patience Maintenance
Languages
English
Native language
Portuguese
Intermediate
B1
Timeline
Customer Service Call Center Representative
ALMA BUSINESS SOLUTIONS LLC.
07.2020 - 07.2023
Customer Service Call Center Representative
EKESONS PARCEL SERVICES
11.2016 - 12.2019
Call Agent
NATIONAL EMERGENCY MANAGEMENT AGENCY (NEMA)
04.2014 - 03.2017
Bachelor of Science - Computer Science
IMO STATE UNIVERSITY
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