Fernando Castelbranco Gomes do Nascimento
Luanda
Summary
I am a Telecommunications Engineer with dual Canadian and Angolan nationality, holding a Bachelor’s Degree from Beijing University of Posts and Telecommunications. Since 2022, I have been working at Capgemini Engineering as an Associate I – Associate Industrial Ops Engineer, contracted to Nokia, where I contribute to the BHP Australia Project in the Front Office, focusing on alarm monitoring and network reliability. My background combines technical expertise in telecommunications with hands-on experience in industrial operations and network performance.
Currently, I am pursuing a Master’s Degree in Engineering Management at the University of Colorado Boulder, where I am exploring how Artificial Intelligence and innovative technologies can be leveraged to optimize engineering operations and improve network efficiency. I am particularly passionate about bridging technical knowledge and management skills to drive smarter, data-driven decision-making in engineering environments.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Associate I-Associate Industrial OPS Eng
Capgemini Engineering / NOKIA
Lisbon
07.2025 - Current
- Be part of the BHP Australia Project in NOKIA as a external contractor at the Front Office with the Alarm Monitoring role.
- Supervises fault management system, specifically NetAct.
- Analyzes the severity of alarms and takes appropriate action based on their criticality.
- Incident Response & Troubleshooting.
- Excel reports.
Associate I-Associate Industrial OPS Eng / FLC
Capgemini Engineering / NOKIA
Lisbon
04.2023 - 06.2025
- Be part of the MS 3Ireland project in NOKIA as a external contractor at the Front Office Core Unit with the FLC and Central FLC role.
- Manage and/or coordinate technological projects under your responsibility.
- Ensure compliance of project deliverables with client requirements.
- Represent the company in technological project achievement records and, fundamentally, ensure customer satisfaction.
- Monitor Three Ireland network.
- Troubleshoot and analyze faults towards the network regarding Circuit Switch (MSS, MGW, HLR, EDA, SBC, EIR) and Packet Switch (SGSN, SAE, MME's, DRA's, PCRF'S and EPG's).
- Ticket Handling and major issues, bridges regarding faults or issues on the network.
- Familiarized with 5G and cloud nodes (NFV, Leafs, Spines).
- Singles users issues handling and troubleshooting.
- Block numbers that are fraudulent and spam.
- Localize numbers as requested by Ireland government.
- Report and handle issues directly to the client, also attending meetings and bridges with the client.
- Welcome and coach new team members.
- Supervise the shift.
Junior Consultant & Engineer / Alarm Monitoring
Capgemini Engineering / NOKIA
Lisbon
09.2022 - 03.2023
- Be part of the MS 3Ireland project in NOKIA as a external contractor at the Front Office Core Unit with the Alarm Monitoring role.
- Continuously supervises fault management systems (such as NetAct, Nokia CloudBand, or other platforms) to identify alarms in core network elements (e.g., MME, HSS, SGSN, GGSN, AMF, SMF, etc.)
- Analyzes the severity of alarms and takes appropriate action based on their criticality (e.g., major outages vs. minor issues)
- Incident Response & Troubleshooting
- Investigates and diagnoses alarm causes, following predefined procedures to escalate or resolve issues.
- Coordinates with different technical teams to ensure quick resolution of network faults.
- Reports major incidents to higher-level engineers or the operations team when necessary.
- Documents incidents, resolutions, and patterns of recurring issues for future reference.
- Network Performance & Optimization Support
- Assists in identifying trends in alarm occurrences that may indicate underlying network issues.
- Supports engineers in optimizing network performance and stability.
- Conducts routine system health checks to prevent potential failures.
- Ensures alarms are properly categorized, filtered, and prioritized for efficient resolution.
Education
High School - Physics and Biology
Nossa Sra do Bom Sucesso
Luanda, Angola 01.2013 - 12.2015
Bachelor Degree - Telecommunication Engineering
Beijing University of Posts and Telecommunications
Pequim, China 09.2017 - 09.2021
Master Degree - Engineering Management
University of Colorado Boulder
Boulder, Colorado 01.2025 -
Skills
Technical & Analytical
System Troubleshooting & Root Cause Analysis
Network Troubleshooting (Mobile Network Technologies)
Technical Support & Customer Service
Technical Reporting & Documentation
Process Improvement & Strategy
Project & Operations Management
Project Management & Planning
Agile & Scrum Methodologies
Process Optimization & Continuous Improvement
Tools & Software
Microsoft Excel
Network Performance Monitoring and Analysis Tools
Alarm and Fault Management Tools
IT Service Management Tools
Interpersonal & Leadership
Critical Thinking & Problem Solving
Calm under Pressure
Communication & Public Speaking
Team Building & Collaboration
Certification
- Google Google Project Management: Professional Certificate- Product Development for Technical Managers Specialization (University of Colorado Boulder)
- Industrial IoT, Nokia- Network Deployment and Automation, Nokia- Excel Essential Training, Nokia- Wireshark Essential, Nokia- SCRUM Foundation, CertiProf- Business Intelligence Foundation, CertiProf
LANGUAGES
Portuguese - Native
English - Advanced
Chinese (Mandarin) - Upper intermediate (B2)
Timeline
Associate I-Associate Industrial OPS Eng
Capgemini Engineering / NOKIA
07.2025 - Current
Master Degree - Engineering Management
University of Colorado Boulder
01.2025 -
Associate I-Associate Industrial OPS Eng / FLC
Capgemini Engineering / NOKIA
04.2023 - 06.2025
Junior Consultant & Engineer / Alarm Monitoring
Capgemini Engineering / NOKIA
09.2022 - 03.2023
Bachelor Degree - Telecommunication Engineering
Beijing University of Posts and Telecommunications
09.2017 - 09.2021
High School - Physics and Biology
Nossa Sra do Bom Sucesso
01.2013 - 12.2015
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